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Macy's · 9 hours ago

At Your Service Center Associate, Woodlands Mall - Full Time

1201 Lake Woodlands Drive - Suite 200, The Woodlands, TX, 77380, US

Full-time

Onsite

New Grad, Entry Level

Macy's is a storied retail company with over 160 years of history. They are seeking an At Your Service Center Associate to deliver a seamless shopping experience by supporting various customer service activities. The role involves multitasking and maintaining high service standards in a fast-paced environment.

Consumer GoodsFashionRetail

Responsibilities

Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks

Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean

Share our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you

Support one another with honesty, care, and collaboration

Achieve sales goals and learn from each other to deliver individual and store results

Qualification

Customer serviceMultitaskingProblem-solvingSales goalsCommunicationResourcefulnessTechnology proficiencyTeam collaborationFlexibilityAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions