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Raute Corporation · 8 hours ago

Field Service Technician

Pullman, WA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Raute Corporation is seeking a Field Service Technician to join their Technical Operations Team. In this role, you will ensure customers maximize the performance of Raute’s automation systems through equipment maintenance, troubleshooting, and training, while building long-term client relationships.

IndustrialMachinery ManufacturingManufacturing

Responsibilities

Lead equipment start-ups, preventive maintenance, and system tune-ups to ensure optimal performance of veneer processing equipment

Troubleshoot and optimize complex automation systems, applying your expertise to minimize downtime and maximize efficiency

Deliver hands-on operator training that empowers our customers to get the most from their equipment

Conduct system performance tests and process experiments, measuring and analyzing variables to drive continuous improvement

Provide valuable feedback that shapes future process and controls design optimization

Act as a knowledge bridge between Raute and our customers, ensuring smooth two-way communication and understanding

Document each customer interaction with clear and thorough reports using our internal CRM and reporting tools

Collaborate with internal resources to resolve customer needs quickly and effectively

Manage service-related administration (service reports, expenses, weekly time reports) with accuracy and timeliness

Observe, record, and analyze plant and equipment operations, translating insights into practical recommendations

Track and coordinate preventive maintenance schedules and system upgrades

Take part in the prioritization of support issues, helping to ensure customer needs are addressed proactively

Contribute new ideas and process improvements that increase the overall efficiency of the Technical Operations team and Raute as a whole

Champion Raute’s vision to deliver the best support organization in the industry, setting the standard for customer success

Qualification

PLC systemsIndustrial equipment experienceDiagnosingRepairing systemsElectrical technology diplomaMechanical aptitudeAnalytical skillsCustomer-oriented skillsCommunication skillsInterpersonal skillsOrganizational abilities