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Covenant Health · 8 hours ago

APPL ANALYST STAFF

Knoxville, TN

Full-time

Onsite

Senior Level, Lead/Staff

5+ years exp

Covenant Health is the region’s top-performing healthcare network with 10 hospitals and outpatient services. The Application Analyst is responsible for defining, implementing, and supporting software applications, while ensuring they meet organizational standards and user requirements.

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Responsibilities

Act as interface between the user, vendor, and systems programming and operations

Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution

Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts

Perform workflow analysis and recommends quality improvements

Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations

Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system

Interface with user community to understand their security and business needs and implement solutions to accommodate them

Ensure that user community understands and adheres to necessary procedures to maintain security

Recommend standard policies and procedures for providing routine service

Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end). Assist in operations scheduling

Other duties/projects as assigned