Peerbound · 2 weeks ago
Founding Customer Success Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$80K/yr - $90K/yr
2+ years expPeerbound is a company that empowers go-to-market teams with customer insights using AI to analyze unstructured data. The Founding Customer Success Manager will lead customer onboarding, create training materials, manage relationships, and ensure customer retention and growth.
Computer Software
Responsibilities
Onboarding & implementation. Lead new customers through onboarding, from kickoff to go-live, setting success criteria, timelines, and goals
Training & enablement. Create and grow our enablement assets (playbooks, guides, videos, templates), and deliver crisp, engaging training for different audiences (admins, CS/marketing, sales leadership, reps)
Relationship management. Become the primary point of contact and build strong relationships with champions and executives
Adoption & monitoring. Track account health, product usage, and time-to-value; proactively address risks
Retention & growth. Help identify expansion opportunities (more teams, more channels, deeper workflows) and partner with the CEO/sales on renewals and growth
Issue resolution. Triage product issues in conjunction with Engineering, keeping customers informed throughout
Support with an automation mindset. Help automate repeatable support work (templates, workflows, self-serve docs, AI-assisted triage) so CS can focus on making the customer successful
Qualification
Required
2-3 years of experience in Customer Success, Solutions Consulting, Account Management, or a similar customer-facing role (B2B SaaS and startup experience is preferred)
Clear, confident communicator who genuinely gets energy from talking with customers
Analytical and quick to learn. Able to understand a customer's workflow, diagnose what isn't working, and propose a clear plan
Technically curious. We use AI to automate repeatable workflows, and as a CSM you will oversee integrations and Peerbound configurations with customers' technical teams
Strong project manager who can run multiple onboarding tracks at once without things slipping
Ability to work in person in our Midtown Manhattan office five days per week
Preferred
Familiarity with tools like Slack, Salesforce/HubSpot, Gong, Zapier, Notion, and modern AI workflows
Experience supporting multi-stakeholder rollouts across Sales, Marketing, RevOps, and CS
Benefits
Equity
Company
Peerbound
Peerbound is the AI‑native customer proof platform that helps you centralize all customer proof (case studies, testimonials, reviews), uncover advocates and actionable insights in minutes, and empower sales to close deals faster and grow revenue, all while seamlessly integrating with your tech stack.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase