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InspiriTec, Inc. · 10 hours ago

ASC Customer Care Representative - HR (Fort Knox, onsite)

Fort Knox, KY, US

Full-time

Onsite

New Grad, Entry Level

$17.75/hr - $17.75/hr

InspiriTec, Inc. is seeking a Customer Care Representative to assist soldiers, veterans, and their families with HR issues. The role involves handling inquiries via phone and email, providing guidance, and ensuring accurate information exchange while maintaining a professional demeanor.

AssociationCommunitiesNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Assist soldiers (Active, Reserve, National Guard), veterans, retirees and the Army family regarding their HR issues and/or concerns

Receive inquiries via telephone, email, or hard copy requesting records, status of CRSC/TSGLI claims, retirement packet processing information, ADPAAS accountability, and any other guidance or information regarding the functions of ASC

Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

Ability to control the pace and flow of the inquiry/request and manage call time effectively

Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers

Ability to listen to and empathize with customers and acknowledge their concerns

Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

Ability to gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively

Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner

Ability to respond to inquiries in English; fluent bi-lingual a plus

Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers

Ability to take direction within a team setting and complete team-related work promptly

Researches and facilitates resolution to the caller's inquiry

Inputs customer information in computer system for accountability and tracking purposes

Familiar with standard concepts, practices, and procedures for customer service

Familiar with Army lifestyle, culture, policies and procedures

Performs a variety of tasks, ability to multitask

Works under general supervision and must utilize appropriate chain of command

Excellent telephonic presence

Computer literate using MS Office products

Ability to work independently and in a team or work group

Prior Army experience as an officer or senior NCO OR Army experience as a spouse

Familiarity with the Army Human Resources Command, its mission and goals

Utilize Avaya phone systems, Microsoft Outlook, Soldier Management System, all Microsoft Office programs, Army Disaster Personnel Accountability and Assessment System

Qualification

Customer serviceCommunication skillsProblem-solvingComputer literacyBilingual (English)EmpathyMultitaskingArmy cultureTelephonic presenceTeamwork

Required

Successful applicant must comply with federal contractor vaccine mandate requirements

Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

Ability to control the pace and flow of the inquiry/request and manage call time effectively

Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers

Ability to listen to and empathize with customers and acknowledge their concerns

Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

Ability to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request effectively

Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner

Ability to respond to inquiries in English

Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers

Ability to take direction within a team setting and complete team-related work promptly

Researches and facilitates resolution to the caller's inquiry

Inputs customer information in computer system for accountability and tracking purposes

Familiar with standard concepts, practices, and procedures for customer service

Familiar with Army lifestyle, culture, policies and procedures

Performs a variety of tasks, ability to multitask

Works under general supervision and must utilize appropriate chain of command

Excellent telephonic presence

Computer literate using MS Office products

Ability to work independently and in a team or work group

Must have a high school diploma or GED

Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance)

Preferred

Fluent bi-lingual a plus

Prior Army experience as an officer or senior NCO OR Army experience as a spouse

Familiarity with the Army Human Resources Command, its mission and goals

Company

InspiriTec, Inc.

InspiriTec provides award-winning Contact Center and IT Help Desk solutions, delivering superior customer service by combining customized technology with affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals.

Founded in 2000