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Travel + Leisure Co. · 3 hours ago

Customer Service Collector

Orlando, FL

Full-time

Hybrid

Entry Level

1+ years exp

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, seeking strong customer-focused individuals for the role of Customer Service Collector. In this role, you will negotiate and collect past due payments while providing excellent customer service and maintaining a professional demeanor.

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Responsibilities

Contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies

Negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws

Remaining focused in a goal-oriented atmosphere

Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives

Presenting a professional and friendly demeanor

Having excellent telephone and communication skills

Working independently and keeping yourself in check

Qualification

Customer service experienceTelephone communicationNegotiation skillsMicrosoft OfficeContact center experienceListening skillsProfessional demeanorSelf-drivenGoal-oriented

Required

You graduated high school or have your G.E.D

You can tell the recruiter about your experience relating to the above skills

You have at least 1 year of experience with Microsoft Office

You have at least 1 year contact center experience

You successfully provided the recruiter with the Internet and home requirements below

At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies

A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws

A competitive nature. Remaining focused in a goal-oriented atmosphere

Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success

Keep your cool. You must always present a professional and friendly demeanor, which isn't hard because we have the best owners in the world!

You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!

Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006

Orlando, Florida, USA

10001+ employees