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Aurora Health Care · 10 hours ago

Supervisor of Patient Access

Kenosha, WI

Full-time

Onsite

Mid, Senior Level

$28/hr - $42/hr

3+ years exp

Aurora Health Care is seeking a Supervisor of Patient Access who will oversee designated departments and ensure accurate information procurement for various operational needs. The role involves coordinating with other supervisors, managing daily operations, and improving overall patient access services.

Health Care

Responsibilities

Based on operational hours (24/7), has 24 hour accountability at assigned sites, oversees and manages daily operations, delegates responsibilities to appropriate staff, and maintains adequate staffing levels

In collaboration with the manager or director, sets short and long-term goals based on established priorities of the department and facility objectives

Collaborates with interdisciplinary management, Patient Access Services (PAS) Quality and Training, Information Systems (IS), Business Office, and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and site strategic initiatives

Resolves issues or inaccuracies involving hospital business office billing

Participates in multidisciplinary teams for process improvement. Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations and improve quality and service

Surveys satisfaction of physicians, office staff, patients and patient families. Follows up on problems/issues to maximize customer satisfaction and quality. Recognizes situations or signs of patient, physician or visitor discontent that may evolve into possible public relations and/or risk management issues and acts proactively

Responsible for monitoring departmental cost performance and productivity, and maintaining operations within budget. Provides justification for variances and volume impact to manager or director. Responsible for developing and maintaining processes to improve revenue cycle performance

Coordinates PAS staff training and other appropriate user training for all updates and enhancements to PAS software

Maintains current knowledge and understanding of government rules and regulations (i.e. privacy, confidentiality and consent issues), advising staff on specific issues or changes as they occur

Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business

Qualification

Health Insurance PortabilityAccountability Act (HIPAA)Patient admitting softwareLeadership experienceCustomer service skillsVerbalWritten communicationOrganizational skillsCritical thinkingTime-managementCoaching skillsMulti-department supervisionWindows applicationsProblem solvingFlexibility

Required

High School Graduate

Typically requires 3 years of experience in customer service in a Health Care environment or related field

Prior experience with such things as: Health Insurance Portability and Accountability Act (HIPAA), patient admitting software, centralized scheduling or call center setting, Joint Commission standards, Medical Insurance/Medicare, and medical legal consent

Leadership or senior level staff experience, preferably in medical admitting or similar environment

Must possess a high level of demonstrable customer service/customer relations skills typically obtained through customer service work experience

Exceptional verbal and written communication skills

Demonstrated organizational, coaching, and counseling skills, including the ability to supervise large numbers of staff in a fast-paced, unpredictable environment

Proven effective critical thinking, creativity, problem solving and decision-making skills

Self-directed, flexible and possesses the ability to handle a high degree of pressure with effective time-management

Intermediate computer skills with Windows applications and other automated systems

Maintains competency with hardware, software and interface components of the PAS information technology systems