ComputerCare · 1 hour ago
Account Manager - Education
United States
Full-time
Remote
Entry, Mid Level
$78K/yr - $100K/yr
1+ years expComputerCare is a woman-owned IT company that values both technical excellence and human connection. They are seeking an Account Manager – Education to partner with K–12 schools, managing device repair needs and building strong relationships with school administrators and IT leaders to ensure smooth technology operations.
ComputerConsumer ElectronicsInformation Technology
No H1B
Responsibilities
Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery
Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience
Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish
Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty
Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence
Partner with Marketing to develop and execute targeted campaigns for the education segment
Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities
Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings
Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services
Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system
Qualification
Required
1–3+ years of experience in customer account management, preferably in IT, SaaS, or IT asset management
Strong communication, relationship-building, and presentation skills
Proven track record in lead generation, relationship nurturing, and closing deals
Proficient with CRM tools like Salesforce or HubSpot and familiar with sales automation platforms
Self-motivated, results-driven, and able to manage multiple priorities in a fast-paced environment
Travel up to 15% as needed
Preferred
Experience with K–12 or education-focused organizations is a plus
Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus
Benefits
Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
401(k) with employer match—because your future matters
Company-paid Life Insurance, plus HSA & FSA options
Employee Assistance Program (EAP) for real support when you need it
Adoption Assistance to help grow your family
Commuter Benefits for an easier ride
Free Coursera Professional Certifications to level up your skills
Generous vacation & sick time, plus paid time off to give back to your community
Company
ComputerCare
ComputerCare is an information technology company offering computer repair and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Georgia Rittenberg
CEO
Recent News
2025-07-14
2023-06-06
Company data provided by crunchbase