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Rogue Credit Union · 3 hours ago

Live Video Teller I

West Medford Support Services, Medford, OR, US

Full-time

Onsite

New Grad, Entry Level

$17.85/hr - $19.89/hr

0+ years exp

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. The Live Video Teller I role involves processing member financial transactions via remote channels while providing exceptional service and support to build loyal member relationships.

BankingCreditDebit CardsFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Greets members primarily by Express Teller Machine, and also any other remote channel, in a friendly and professional manner using our Service Promises to assist, resolve, and complete member requests, including, but not limited to, deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance and other operational tasks or assistance with other member needs as determined. Utilizes problem solving and decision-making skills

Takes ownership of situations within authority limits or refers to others within the credit union as needed. Works with members and utilizes resources to find answers and resolutions. Utilizes department ticketing system for intra and interdepartmental research and work requests for members

Maintains knowledge of credit union products/services, identifies cross sell/referral opportunities and makes applicable suggestions. Participates in credit union promotions and maintains technical knowledge to successfully perform all duties

Proactively performs other duties as needed or assigned

Qualification

Customer serviceTechnical knowledgeComputer skillsCommunication skillsProfessional appearanceOrganizational skillsTime managementListeningAttention to detail

Required

One month to twelve months of similar or related experience

A high school education or GED

Good listening, verbal and written communication skills including professional telephone/ on screen skills

Professional appearance/demeanor

Technical knowledge with good computer/keyboarding skills

10 key calculators

Good eye for detail/quality

Good organizational and time management skills

Ability to adjust or move objects up to 30 pounds in all directions

Ability to remain in a stationary position, often standing or sitting for prolonged periods

Ability to perform repeating motions that may include the wrists, hands and/or fingers while using a computer

Ability to communicate with others to exchange information

Ability to perceive the nature of sounds at normal speaking levels or without correction

Ability to receive detailed information through oral communication and make fine discernments in sound

Close and continuous visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading

Willingness to work Saturdays

Ability to attend meetings and events in the evenings and on weekends

Willingness to travel to the credit union facilities/regions as required

Ability to wear a uniform if required

Ability to work in potentially hazardous conditions, i.e., robbery