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Farmers Insurance · 2 hours ago

Customer Care Representative - Advantage

United States

Full-time

Remote

Entry Level

$22.31/hr - $23.74/hr

1+ years exp

Farmers Insurance is dedicated to delivering peace of mind to customers through exceptional service and comprehensive advice. The Customer Care Representative role is crucial as it serves as the first point of contact for customers, addressing inquiries and insurance policy needs while ensuring compliance and delivering high-quality support.

Auto InsuranceFinancial ServicesInsuranceLife Insurance

H1B Sponsor Likely

Responsibilities

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements

Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms

Assists internal and external customers with moderately complex issues related to insurance matters

Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements

Communicates with customers via multiple channels while navigating multiple systems and platforms

Receives and responds to inquiries related to insurance matters

Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions

Evaluates and interprets policy information within prescribed authority limits

Accesses account information and communicates while working in multiple systems

Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions

Documents customer interactions and outcomes thoroughly in system

Escalates unresolved issues requiring advanced support for further resolution

Builds knowledge and acumen through self-directed learning

Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements

Helps maintain department knowledge resources to keep them current

Performs other duties as assigned

Actively listens to customer concerns to identify trends or patterns

Recognizes opportunities for process improvement and makes recommendations to leadership

Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries

May work with external vendors to further address customer needs

Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off

Qualification

Customer serviceCall center experienceTechnical aptitudeMicrosoft OfficeProblem solvingAnalytical skillsDependabilityVerbal communicationWritten communicationOrganizational skills

Required

Minimum of 1-3 years customer service

High School Diploma or equivalent required

Property and Casualty license will be required for this role. The licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired

Strong technical aptitude

Intermediate computer skills with ability to navigate multiple systems simultaneously

Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity

Demonstrated customer service skills

Strong verbal communication and listening skills

Demonstrated written communication skills

Demonstrated analytical skills

Demonstrated problem solving skills

Demonstrates excellent judgment and decision making skills

Friendly and service-oriented

Maintains a high degree of professionalism

Excellent organizational skills

Highly thorough and dependable

Possesses flexibility to work in a fast paced, dynamic environment

Basic computer skills with ability to navigate multiple systems simultaneously

Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity

Preferred

1 year of experience in call center environment, insurance, sales or related field

Experience providing customer support within a high-volume, complex environment

Experience with Microsoft Office suite of tools

Benefits

Medical

Dental

Vision

Health Savings and Flexible Spending Accounts

Life Insurance

Paid Time Off

Company

Farmers Insurance

Glassdoor3.2

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

Founded in 1928

Los Angeles, California, USA

10001+ employees

https://www.farmers.com

H1B Sponsorship

Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (74)

2024 (76)

2023 (86)

2022 (129)

2021 (106)

2020 (90)