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CSC Generation · 7 hours ago

Store Floor Lead (Sur La Table)

Southlake, TX

Part-time

Onsite

Entry, Mid Level

1+ years exp

CSC Generation is the parent company of Sur La Table, which offers a wide selection of kitchen and table goods along with culinary expertise. The Store Floor Lead plays a crucial role in enhancing customer experience and driving sales while supporting daily operations and team development.

AnalyticsFinanceRetailSoftware

Responsibilities

Lead the sales floor and oversee daily store operations as Manager on Duty (MOD)

Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager

Support onboarding, training, and development of new associates

Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty

Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources

Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture

Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty

Support the achievement of store sales goals through effective customer engagement and team motivation

Maximize selling opportunities by identifying customer needs and offering relevant solutions

Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates

Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards

Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests)

Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed

Ability to communicate verbally and work cooperatively with associates and customers

Ability to remain standing for up to 4 hours at a time

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor

Ability to lift and/or move merchandise weighing up to 50 lbs

Ability to ascend/descend ladders to retrieve and/or move merchandise

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays

Regular and predictable attendance

Qualification

Retail management experienceLeadership skillsMicrosoft Office proficiencyCustomer experience focusCommunity engagement passionCommunication skillsProblem-solving skillsDecision-making abilities