State of Arizona Enterprise Technology (ASET) · 8 hours ago
CDL EXAMINER - CUSTOMER SERVICE REPRESENTATIVE 4
Goodyear, AZ
Full-time
Onsite
Mid, Senior Level
$43K/yr - $43K/yr
4+ years expThe State of Arizona Enterprise Technology (ASET) is dedicated to driving a safer transportation system for Arizona. They are seeking a CDL Examiner - Customer Service Representative 4 to administer written and road tests for Commercial/Non-Commercial Driver License applicants and provide training and guidance related to the CDL program.
Information Technology & Services
No H1B
Responsibilities
Conduct written and road exams for Class A, B, C, D and G licenses; perform inspections of commercial vehicles and their components, including diesel and gasoline engines, air brake systems, hydraulic brake systems, coupling systems and instrumentation systems; make pass/fail determinations and issue CDL; participate in drafting and redrafting of State statutes and/or federal regulations; coordinate with private industry, school districts and other governmental agencies to setup and administer group CDL testing on or off site
Assist MVD offices with various services and support
Interpret ARS, federal regulations, rules, policies, and procedures related to the CDL program for application or program requirements and education of the public; respond to technical inquiries from MVD offices, private industry, school districts and other government agencies; conduct CDL Program communications with the public for needs assessment, public input and to respond to public inquiries and comments; rotate and fill in positions as needed, including CSR duties and co-score audits for third party CDL examiners
Respond to private and commercial customer inquiries related to regular Driver License and Commercial Driver License using State ARS Title 28, CDL Policy and FMCSA requirements; research various licensing records, CDLIS records and PDPS records on PC terminal databases, to obtain needed information; will routinely respond, correspond and/or research out-of-state customers to check eligibility with other states CDL Programs; work in partnership with our Commercial Driver License Information System (CDLIS) and Problem Driver Pointer System (PDPS) Help Desk on difficult driver records
Assist with CDL Examiner training
Qualification
Required
Valid Class A CDL or Must obtain a Class A CDL Permit upon hire, obtain CDL credential within 7 months from date of hire, have completed the Max Driver License training and Road Test training for Class G/D Licenses
American Association of Motor Vehicle Administrators (AAMVA) CDL Examiner Certified Trainer
Fingerprint clearance required
Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks
The license must be current, unexpired, and neither revoked nor suspended
Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training
An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
Extensive knowledge of CDL Federal and State requirements, CDL Class A, B and C CDL requirements as well as Special Performance Evaluation requirements in order to administer CDL road, skills and written tests to CDL applicants
Commercial vehicle inspection procedures and equipment requirements including Gross Vehicle Weight Rating requirements and procedures
ARS Title 28, Arizona Administrative Code (Rules), CDL Policy and Procedures and Federal Motor Carrier Safety Regulations CFR Title-49 as they apply to the commercial motoring public
Medical Review requirements
Excellent customer service
Oral and written communication skills to prepare comprehensive, concise reports of the results for Special Performance Evaluations or various aspects of the CDL Program
Communicating with customers, coworkers, MVD offices and various external entities
Multiple computer programs and processes
Tremendous variety of equipment and a sizable body of state and federal regulations are involved in the performance of these duties
Assisting with CDL Examiner training
Google Workspace
Operate a wide range of Class A, Band C commercial vehicles and to maintain a Class A CDL
Perform in the capacity of the applicants being examined
Perform all functions and duties of a CSR to assist when needed in the office and provide excellent customer service
Work outside the majority of the day, at times in extreme temperatures
Work in a changing environment to cover last minute work assignments when needed
Multi-task
Relate and work with a diverse range of people
Explain and interpret work related information in order to carry out policies and maintain cooperation
Must be willing to travel
Preferred
4 years' experience of DL transactions and reinstatements of records with customers
A high degree of PC Terminal experience reading DL records with problem resolution
2 or more years' experience as a Certified CDL Examiner
DL Training Certified by MVD
DL Phase II reinstatement training
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Employee Referral Program
Company
State of Arizona Enterprise Technology (ASET)
The Arizona Strategic Enterprise Technology (ASET) Office develops and executes the statewide information technology strategy, while also providing capabilities, services, and infrastructure to ensure the continuity of mission-critical and essential systems.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase