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Fontainebleau Las Vegas · 4 hours ago

Casino Marketing Assistant (Domestic)

Las Vegas, NV

Full-time

Onsite

Entry Level

2+ years exp

Fontainebleau Las Vegas is a luxury casino resort, and they are seeking a Casino Marketing Assistant to support the executive team in day-to-day operations. The role involves coordinating guest experiences, managing reservations, and ensuring seamless communication across departments to enhance VIP guest satisfaction.

Hospitality

Responsibilities

Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests on behalf of the Executives

Handle changes, adjustments, or cancellations with minimal disruption to the guest experience

Evaluate play and assistn with discretionary comp decisions

Collaborate with other resort departments, such as concierge, housekeeping, and food & beverage to ensure the fulfillment of special requests

Address and resolve guest concerns with urgency, empathy, and professionalism

Stay informed about the resort’s amenities, offerings, events, and promotional activities

Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort’s borders

Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints

Communicate with Executives and supporting departments to gather or convey relevant information or ideas

Book Executives travel and CREATE detailed itineraries

Prepare detailed expense reports for the Executives

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualification

Casino Marketing ExperienceCustomer Relationship ManagementFinancial Management SkillsMS Office ProficiencyCommunication SkillsProblem-Solving AbilitiesService DeliveryProfessionalismRelationship BuildingFlexibility

Required

Must be at least 21 years of age

High school diploma or equivalent required

2 years previous experience in Casino Marketing, preferably in a Luxury Casino Resort

Strong understanding of player behavior and preferences

Proven ability to build and maintain relationships with high value players

Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures

Ability to demonstrate an elevated level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs

Proficient in using customer relationship management (CRM) software and other relevant marketing tools

Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity

Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed

Strong financial management skills, including experience with budgeting, forecasting, and financial analysis

Excellent communication skills, both written and verbal

Strong problem-solving abilities and diligence

Ability to maintain professionalism and poise under pressure

Flexibility to work various shifts, including nights, weekends, and holidays

A passion for delivering exceptional guest experiences

Must be able to work in close quarters

Must be able to work in a high stress environment

Must be able to sit for long periods of time

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to read and communicate verbally in English

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces