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Trinity Management Company, L.L.C. · 2 weeks ago

Maintenance Supervisor (Residential Apartments)

Mesa,AZ,US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Trinity Management Company is responsible for managing residential apartments, and they are seeking a Maintenance Supervisor to oversee property maintenance operations. The role involves leading a maintenance team, ensuring timely completion of maintenance requests, and maintaining property standards while managing costs.

LeasingProperty ManagementReal Estate

Responsibilities

Recruits, interviews, hires, and trains new staff

Team Management of Maintenance Technicians, Housekeepers, Groundskeepers and Porters

Delegates Team Schedules and prioritizes daily maintenance including work orders, turns, pools, and general grounds keeping

Monitors all maintenance projects through their completion and ensures appropriate follow up communication and documentation is completed

Delegates all tasks appropriately to maximize efficiency of the maintenance team

Ensures all the team’s projects are completed on or before scheduled completion date

Maintains appropriate staffing levels to meet the property needs including but not limited to “on call” scheduling

Evaluates employee’s work performance thoroughly and thoughtfully in relation to current job requirements on an annual basis. Provides ongoing constructive feedback and creates achievable goals for each team member

Coaches and mentors team members to assist their advancement within the company

Ensures Maintenance Requests are addressed within 48 hours

Ensures “Turns” are completed on or before the day prior to resident’s scheduled move in date

Decreases costs per unit on a year over year basis in each of the following categories: Repairs & Maintenance, Clean & Make Ready, Recurring Replacements

Decreases Utility Costs by effectively following Section 13E (Utility and Energy Conservation) of Policies and Procedure Manual

Completes general inspections, service requests, repairs, and maintenance as a working supervisor

Demonstrates and maintains a high level of competency in the following areas: Plumbing, Heating and Cooling Systems, Pool Care and Maintenance, Painting, Carpentry, Roofing, Fencing

Ensures that all property assets are properly secured. Including but not limited to: office, buildings, laundry, maintenance shops, and common areas such as fenced in courts and swimming pool facilities

Inspects building and grounds daily to ensure safety and cleanliness. Maintains property’s curb appeal throughout the day

Monitors vendor performance and ensures vendor compliance to Company’s guidelines

Maintains a clean and organized shop area

Maintains appropriate inventory levels to ensure timely completion of work orders and turns

Ensures all maintenance orders are within budget and by GL code. Ensures all invoices are turned into the Property Manager the day they are received

Maintains continuous and detailed daily communication with the Property Manager regarding all aspects of property maintenance including but not limited to staffing, inventory, safety and compliance concerns, curb appeal, work orders, turns, resident concerns, and vendor performance

Communicates effectively and positively with residents to enhance customer satisfaction and increase retention

Conveys messages, ideas, and expectations to Property Manager, maintenance team and residents in a clear and thorough manner

Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws and OSHA Standards

Maintains the MSDS binder and ensures it is always kept current and up to date

Ensures that all safety standards, policies and procedures are adhered to by the maintenance team

Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns

Ensures all communicated commitments with residents are fulfilled and appropriate follow up communication is provided when necessary

Ensures Maintenance Team handles and cares for all residents’ property carefully and respectfully

Qualification

Maintenance ManagementSupervisory SkillsCustomer ServiceAnalytical SkillsCommunication SkillsOrganizational SkillsDelegateTime ManagementProblem-Solving SkillsLeadership Skills