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The Management Trust · 4 hours ago

GENERAL MANAGER

Desert Hot Springs, CA 92240, USA

Full-time

Onsite

Lead/Staff, Director/Executive

$85K/yr - $95K/yr

5+ years exp

The Management Trust is a community association management company that emphasizes integrity, trust, and support in fulfilling client needs. The General Manager will oversee daily operations of the community association, manage relationships with Board members and homeowners, and ensure compliance with management contracts while delivering exceptional customer service.

Real Estate

Responsibilities

Manage a community onsite that includes homes, townhomes, and/or condominiums

Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management

Provide management services in compliance with the terms of the management contract

Prepare annual budget estimates for Board action and approval

Assist Board and homeowners with problem resolution

Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month

Conduct site reviews and provide oversight of related compliance matters

Review and submit requests for vendor bids and contracted services

Prepare schedules and establish priorities for routine and special work projects

Attend association meetings, including, but not limited to: annual, turnover, and Board

Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings

Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner

Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community

Oversee all aspects of the client’s relationship with our Company to ensure success and retention

Work independently, with little oversight, and with accountability to executive management for the end result achieved

Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future

Represent the community at designated meetings and formal functions

Support various committees, attend meetings and provide guidance as needed

Oversee the hiring and management of onsite staff and determine appropriate staffing levels

Prioritize and monitor workloads of onsite staff to ensure timely and accurate completion

Provide timely performance feedback with development coaching

Other duties and special projects as assigned

Qualification

Community association managementBudget preparationLeadership abilitiesMicrosoft OfficeConflict resolutionPublic speakingCustomer serviceMulti-taskingTeam playerAttention to detail

Required

This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management

Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance

Ability to motivate teams while simultaneously managing several projects

Knowledge of management contracts, CC&Rs and other governing documents

Solid knowledge of Microsoft Outlook, Excel, and Word

Strong leadership abilities and comfort with public speaking (small and large groups)

Conflict resolution skills

Ability to meet deadlines and address time-sensitive issues

Superior multi-tasking skills

Excellent written and verbal communication

Ability to provide high-level customer service with astute attention to detail and organization

Must be a team player

Ability to manage workflow amid shifting priorities

Willing to learn Company process and procedures, and learn/use proprietary software