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Malvern National Bank · 17 hours ago

TELLER III

BRYANT,AR,US

Full-time

Onsite

Mid Level

3+ years exp

Malvern National Bank is seeking a Teller III to assist customers in daily processing of financial transactions while providing exceptional service. The role involves cross-selling bank products, ensuring compliance with internal controls, and providing guidance to other tellers.

BankingFinanceFinancial ServicesPayments

Comp. & Benefits

Responsibilities

Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors

Contribute to the overall branch goals through intentional conversations and relationship building with customers and non-customers in order to determine products/services best suited for their needs

Cross-sell all bank products/services; Make appropriate referrals to the proper bank representative

Accept deposits, checks for cashing, loan payments, cashier’s checks and cash advances; Request authorization for transactions above assigned limits

Examine checks for proper endorsements, verify legality of documents, identify counterfeit currency, and ensure proper account authority for individual completing transaction

Ensure proper control of cash drawer with the ability to balance daily

Provide guidance to tellers during complex customer situations

Successfully complete compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations and laws applicable to your position

Maintain customer confidence and protect bank operations through utmost confidentiality

May assist with CSR duties (after successfully completing CSR training) as the assigned manager sees necessary - to include processing check orders, ATM or debit card orders, opening/closing accounts

Perform any other related duties as may be required or assigned

Included in Saturday work rotations

Qualification

Customer service experienceCash handling experienceSales experienceBanking operationsMulti-taskingStress managementSoftware skillsTeam collaborationDecision making

Required

High school diploma or GED required

Three (3) years customer service experience required

Two (2) years cash handling experience, and/or related experience in financial services required

Team member must be able to arrive at work on time and adhere to a regular work schedule

Occasionally work overtime

Provide transportation to attend required training/meetings at designated locations within the bank

Cooperatively work with and effectively communicate with customers, general public and other team members of the bank regardless of personalities or communication style

Read and understand documents such as policy manuals, safety rules, operating and maintenance instructions and procedure manuals

Exhibit appropriate decision making skills in the absence of certainty

Multi-task and rotate job tasks with seamless flexibility

Handle and diffuse stressful situations by functioning in a calm and positive manner; Self composure is required at all times

Efficiently use standard office equipment (i.e. desktop/laptop computer, scanners, printers, copiers, fax, 10-key calculator, multi-line telephone system, etc.)

Effectively display software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage)

Capable of working independently or in a team