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AvaSure · 9 hours ago

Customer Success Manager (East Region)

Grand Rapids, MI

Full-time

Hybrid

Entry, Mid Level

$69K/yr - $73K/yr

2+ years exp

AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. The Customer Success Manager supports a defined customer portfolio through foundational success activities such as onboarding, retention support, and value realization, ensuring positive customer outcomes and strengthening engagement across assigned accounts.

Health CareMedical DeviceNursing and Residential Care

Responsibilities

Serve as the primary point of contact for assigned customers

Execute success plans using automated and repeatable processes

Support customer onboarding, adoption, and engagement milestones

Monitor key success metrics and proactively surface issues

Provide customers with regular reporting and actionable insights to support value realization

Identify advocacy opportunities (e.g., case studies, references)

Collaborate cross-functionally to resolve customer challenges

Contribute to key performance targets including retention, timely onboarding, and improvements in CSAT and NPS

Qualification

Customer Relationship ManagementSuccess PlanningOnboardingCRMCS ToolsBusiness CommunicationProblem-solving mindsetOrganizationMultitaskingEffective communicationInterpersonal skillsAttention to detail

Required

Bachelor's degree or equivalent professional experience

2–4 years in customer-facing roles, preferably within SaaS or technology environments, is required

Demonstrated ability to manage customer relationships and deliver results

Customer Relationship Management

Success Planning and Onboarding

Escalation Management and Issue Triage

CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar)

Business Communication

Organization and Multitasking

Effective communication and interpersonal skills

Strong organizational skills and attention to detail

Problem-solving mindset with a customer-first approach

Ability to manage multiple accounts and priorities efficiently

Benefits

AvaSure sponsored Medical, Dental & Vision

Safe Harbor 401K with Employer Matching up to 4%

HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans

Flexible Time Off Plan & Paid Holidays

Parental Leave

Generous Tuition & Continuing Education Reimbursement available

Employee Referral Bonus

Company

AvaSure

AvaSure® is an intelligent virtual care platform that healthcare providers use to engage with patients, optimize staffing, and seamlessly blend remote and in-person care at scale.

Founded in 2008

Belmont, Michigan, USA

201-500 employees