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NEOGOV · 7 hours ago

Office Assistant (OA3)

Thurston County – Olympia, WA

Full-time

Onsite

New Grad, Entry Level

$3,417/mo - $4,428/mo

0+ years exp

NEOGOV is dedicated to growing a culture of belonging through their values of respect, trust, diversity, inclusion, and equity. They are seeking a team-oriented and experienced Office Assistant to join their Central Document Services unit, where the role involves processing vital customer documentation and supporting overall office operations efficiently and accurately.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Review, analyze, scan, and image customer records in accordance with program standards, making independent decisions to ensure accuracy, retrievability, and proper database storage

Evaluate image quality and discrepancies to determine corrective actions, including re-scanning, re-ordering documents, deleting images, or completing complex data entry

Process high-volume physical records and mail, including sorting, staging, scanning, and securely moving documents through retention and shredding workflows

Maintain and operate assigned scanning equipment, including daily care, troubleshooting, issue resolution

Support overall office operations by meeting critical deadlines, handling sensitive items such as cash and checks, and providing backup reception coverage as needed

Provide coverage for the reception desk answering phones, issuing badges, and checking in guests

Qualification

High production environmentMicrosoft Office applicationsData entryOperating high speed scannerManaging recordsCustomer serviceTeamworkAttention to detailCommunication skills

Required

Six (6) months of experience in the following: working in a high production environment while meeting production goals and critical deadlines

Six (6) months of experience in the following: Using computer equipment and Microsoft Office applications

Six (6) months of experience in the following: Reading, comprehending, interpreting, and retaining information from spoken and written material

The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions

The ability to promote and support a respectful, equitable, and inclusive workplace for all employees

The ability to promote and support respectful, equitable, and inclusive delivery of services to customers

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Preferred

Managing and analyzing records in physical and digital form for completeness. Receive or print records and manage physical copies per retention guidelines

Knowledge of USPS, UPS, and FedEx operations and procedures including state and federal laws concerning handling of mail

Using Computer equipment and Microsoft Office applications

Working in an office environment

Operating high speed document scanner

Experience performing data entry in a high production environment

Using DOL applications such as DRIVES, Polaris, Firearms System, Opex CertainScan, and MARS

Experience using proprietary Customer Relationship Management (CRM), scanning, or accounting software

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.