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IdeaTek · 4 hours ago

IT Desktop Support Analyst

Buhler,KS,US

Full-time

Hybrid

Entry Level

1+ years exp

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. They are seeking an IT Desktop Support Analyst who will manage tier 1 support, onboard new employees, and help improve processes for their hybrid workforce.

ConsultingEducationInformation TechnologyInternetOptical CommunicationResidentialTelecommunications

Responsibilities

Manage new hire onboarding, including account setup, system access, and equipment preparation

Create and maintain user accounts, permissions, and access controls in accordance with company policies

Set up, configure, and support systems, software applications, and routine upgrades

Provide first-line (Tier 1) troubleshooting and support through the IT ticketing system

Maintain and manage the IT support queue, tracking issues through resolution

Document and update standard operating procedures to ensure consistency and scalability

Assist with hardware, software, and infrastructure changes across the organization

Collaborate with team members and internal customers while supporting IT process improvements and small projects

Qualification

IT support experienceProblem-solving abilitiesUser account managementSystem configurationCustomer serviceProactiveInterpersonal skillsCommunication skillsDetail-oriented