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Sharebite · 6 hours ago

Corporate Account Manager

United States

Contract

Remote

Mid Level

$75K/yr - $100K/yr

3+ years exp

Sharebite is the leading food ordering platform built for companies to feed their employees. The Corporate Account Manager will ensure corporate clients are successful using the Sharebite platform, advocating for customer satisfaction and managing client relationships effectively.

B2BCateringDeliveryDelivery ServiceEnterprise SoftwareFood DeliveryOffice AdministrationProfessional ServicesSubscription Service

Responsibilities

Work closely with the corporate sales team on understanding specific client requirements and pain points

Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage "A through Z" account set up process

Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective

Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client's official launch date

Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client

Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps

Effectively manage time to make each client feel special through a professional handholding experience

Maintain all corporate client information within our CRM platform, Salesforce

Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered

Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams

Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery

Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature

Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells

Consult with our existing customers to recommend additional solutions from the Sharebite portfolio

Devise and execute account strategies and plans to maximize account growth

Provide high touch client service, including escalation and coordination of support issues as needed

Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won

Take on a buddy assignment for new team members as they go through the onboarding process

Participate in training sessions for new team members during their onboarding

Qualification

B2B customer successAccount managementSalesforceConsultative sellingTechnical aptitudeCommunication skillsOrganizational skillsCross-functional teamwork

Required

Bachelor's degree from an accredited college or university, or relevant experience

3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company

Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements

Ability to work with a cross functional team (remotely)

Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments

Consultative selling skills, ability to fully understand a client's business needs, and how the Sharebite offering can be fully utilized

Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings

High level of organization and focus, and ability to work under pressure

Strong familiarity with CRM solutions (e.g. Salesforce)

Technical aptitude and ability to learn new concepts quickly