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Hachette Book Group · 13 hours ago

Compliance Representative

Lebanon, IN

Full-time

Onsite

Entry Level

1+ years exp

Hachette Book Group is seeking a Compliance Representative responsible for ensuring compliance-driven order accuracy and facilitating communication between internal teams and retail partners. The role involves monitoring daily order activity, validating customer requirements, and coordinating pre-processing tasks for smooth fulfillment.

BooksEBooksEducationMarketingPrintingPublishing

Responsibilities

Monitor daily order activity for a designated list of compliance customers to proactively identify and resolve potential issues before orders are waved for processing

Review and validate purchase order (PO) windows, freight terms, and shipping details to ensure alignment with customer requirements and internal standards

Verify accuracy of ship-to addresses and confirm account readiness, including completion of onboarding or setup processes

Coordinate and execute pre-processing tasks such as uploading portal documents, generating and printing labels, and submitting pre-alert forms to ensure smooth order fulfillment

Collaborate cross-functionally with Customer Service, Logistics, and Claims teams to mitigate risks and maintain high service levels for compliance-sensitive accounts

Execute end-to-end material flow for custom orders, including verifying the accuracy and completeness of received stickers/labels against order specifications, communicating verification status and clarifications to the Custom Orders team, and logging, organizing, preparing, and transferring verified materials for pickup by Value Added departments across various fulfillment locations

Monitor the department’s generic email inbox to ensure timely response and processing of incoming communications

Sort, file, and escalate emails as appropriate, maintaining organized records and ensuring follow-up on actionable items

Negotiate sound agreements with retail customers on behalf of HBG and its publishing clients

Serve as point of contact for HBG departments, distribution clients, and customers, managing communication of all compliance related information, and assisting in the negotiation of agreements, exemptions, and waivers

Assist with creating and maintaining compliance reports and metrics

Qualification

Excel expertiseVendor Compliance experienceCustomer Management experienceSupply Chain experienceMS Office SuiteCustomer serviceAnalytical skillsZendesk experienceCommunication skillsCollaboration skillsAttention to detailDecision-making skills

Required

Ability to demonstrate strong communication (written & verbal) and collaboration skills, with the ability to work and communicate effectively with both individuals and groups, at all levels of an organization

Friendly and professional demeanor with a positive, customer service-oriented attitude

Flexibility to handle varying assignments simultaneously, and ability to accommodate shifting priorities

Self-starter with a high desire to achieve goals

Willingness to learn and use unfamiliar technology/systems

Attention to detail/accuracy in work

Excellent analytical and decision-making skills

Proven ability to work independently on a project, and see it through to completion

Resourcefulness - ability to think creatively to find solutions

Desire to effect change and improve processes

Ability to demonstrate expertise in MS Office Suite, particularly Excel

At least High School or equivalent education and 1 to 2 years relevant work experience