RiseIT™ Solutions · 1 week ago
SaaS Platform Administrator
Princeton, NJ
Full-time
Onsite
Mid Level
$97K/yr - $100K/yr
3+ years expRiseIT Solutions is seeking a SaaS Platform Administrator to manage and support their Employee Health System. The role involves configuring applications, maintaining integrations, and serving as a technical liaison with various stakeholders.
Information ServicesInformation TechnologySoftware
Responsibilities
Configure the application to meet business needs and policies
Configure existing and new user permissions
Set up and maintain integrations between other systems
Perform system upgrade and coordinate user testing
Troubleshoots and resolves technical problems with the Employee Health System to include application, integration, and data issues
Create and maintain required documentation for policy procedure and root cause analysis for any reported issues
Serve as technical subject matter expert for the Employee Health System
Serve as primary technical liaison with application vendors', technical resources and other technology partners as necessary
Serve as primary contact with all departments that will use the Employee Health System
Maintain the service in ServiceNow including but not limited to knowledge base articles, responding to incidents, attending post implementation reviews and CAB meetings
Staying abreast of product roadmaps
Work with the vendors’ ticketing system to report issues or questions we might have
Advocate on behalf of the client and its business office on product development, security and accessibility
Disseminate information to user community relating to both service impact and new feature functionality
Coordinate activities relating to University’s Employee Health System and the user community
Qualification
Required
Minimum of 3+ years of experience implementing and maintaining SaaS applications, databases, and integrations
Demonstrated experience in applying software updates and coordinating application testing
Strong analytical skills, including a thorough understanding of how to interpret business needs and processes and translate them into application and operational requirements
Proven ability to communicate clearly both in writing and verbally with staff at all levels of the organization
Ability to build strong relationships with technical colleagues and campus customers with varying levels of technical understanding
Demonstrated strong analytical and problem-solving skills
Ability to work independently as well as with a team
Ability to successfully engage in multiple initiatives simultaneously
Ability to learn effectively and meet deadlines
Ability to understand both the functional and technical sides of the application
Strong administrative and organizational skills
Understand data and security governance
SQL experience
Education: Bachelor's degree or equivalent, related experience
Preferred
Work experience in University related Health systems
Security Administration
Experience working in higher education supporting campus constituents
Company
RiseIT™ Solutions
Top Workplace USA 2024 RiseIT™ has been a leader in IT and software solutions for nearly 20 years transforming over 500 clients in every industry.
501-1000 employees
H1B Sponsorship
RiseIT™ Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (16)
Funding
Current Stage
Late StageLeadership Team
Kishore Khandavalli
CEO and Chairman of the Board
Company data provided by crunchbase