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Chief Seattle Club · 4 hours ago

Program Manager

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$84K/yr - $102K/yr

5+ years exp

Chief Seattle Club is dedicated to providing supportive housing for Native American and Alaska Native individuals. The Program Manager will oversee the operations of various housing projects, ensuring alignment with the organization's mission while fostering a safe and supportive community for residents.

CharityNon ProfitSocial Impact

Responsibilities

Provide inspirational leadership, program and service coordination, and management in a low-barrier, harm-reduction model

Collaborate with other partnered service agencies as appropriate to ensure continuum of care for residents

Work with staff and residents to ensure the site is a safe and compassionate environment grounded in Native culture and lifeways that supports residents in maintaining housing

Supervise, support, and assist in the professional development of program staff

Respond in a timely manner to all emergency resident and facility issues

Coordinate with Program Supervisor as needed for staff support

Coordinate all emergency services, property management, and maintenance response

Supervise staff scheduling. Assure the programs are open and adequately staffed 365 days a year, filling in as needed. Minimize the use of overtime. Assure appropriate backup is in place at all times

Ensure proper tracking of expenditures including timely receipt and payment request forms as needed

Maintain and/or create accurate, efficient file set up, filing and archiving of tenant files including meeting organizational standards and contract reporting requirements

Maintain confidentiality of occupant information and residency

Coordinate purchasing supplies for office and residents

Respond to resident complaints and issues promptly and seek resolution at the lowest level possible. Review decisions to bar residents from participation in the programs to ensure policy and contract compliance

Actively participate in safety committee meetings, completion of trainings, ensure timely communication of safety updates, and provide leadership and support during emergencies in alignment with organizational protocols

Develop and maintain a workplace which values and supports a culturally Native work and service environment

Attend all mandatory CSC Meetings and events as needed

Qualification

Social services experienceSupervisory experienceCultural competencyCustomer service skillsProblem-solving skillsDependabilityOrganizationMotivationConflict resolutionTeam collaboration