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UCAN · 1 week ago

Pathways to Success Program Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$80K/yr - $85K/yr

2+ years exp

UCAN is a community organization dedicated to enhancing the well-being of children and families. The Pathways to Success Program Manager oversees the Behavioral Health Care Coordination team, providing supervision, training, and support to ensure effective service delivery for children with behavioral health needs.

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Responsibilities

Supervises and administers daily activities performed by a unit of assigned staff members to ensure program participants receive safe and clinically appropriate services

Ensures timely and accurate completion of forms, case recording and reports provided by the staff; reviews and provides reports as required

Reviews, modifies and approves all written assessments, treatment and development plans and reports for program participants assigned to team to ensure appropriateness, accuracy and timeliness

Provides regular individual supervision to assigned staff members to ensure program and client needs are being met in accordance with UCAN’s Supervision policy

Monitors completion and appropriate content of service notes on a regular basis

Ensures that all data entry is complete, accurate and updated as required by program standards

Effectively applies clinical knowledge to evaluate client situations and needs

Identifies at-risk clients and behaviors before serious acting-out occurs

Successfully engages and develops rapport with a wide range of clients

Structures services in accordance with program expectations

Maintains consistency and safety throughout service provision

Guides staff members to make decisions based on clinically appropriate, best practice, and ethical considerations

Provides case consultation

Orients and trains new employees according to program and department guidelines to ensure all new employees are ready and able to perform as necessary

Sets and evaluates clear and collaborative individual performance goals for employees

Encourages employee development by supporting training, assigning challenging work, and delegating tasks when appropriate

Provides critical feedback to employees around areas of development for increased performance

Completes meaningful Annual Performance Reviews for all employees and submits on time

Coordinates departmental programs as assigned

Participates in department planning; develops and recommends unit policy and procedure changes and operational plans; implements unit projects or plans

Develops and maintains educational material for the program and acts as a consultant or seminar leader in areas of specialized knowledge and skills in clinical theory and practice

Plans for future changes and develops programs to meet those needs

Explains UCAN procedures to employees in order to assist them in the utilizing all available resources for clients

Accurately completes all reports and documentation required by contracting and regulatory bodies

Ensures all billing documentation is completed and submitted as required

Ensures that Crisis Management protocols for the department are followed

Manages team expenses by following Finance Dept. procedures

Manages employee job performance by following HR procedures and documentation requirements for: hiring; job scheduling and assignment; disciplinary actions; recommendations for salaries, raises, promotions, demotions and terminations

Follows all applicable regulatory standards, including but not limited to: COA standards, Pathways to Success {policy and procedure, and Medicaid procedures

Gives input on program evaluation and methods for quality improvement measures regarding file quality, client outcomes, staff development, supervision, client services and other issues related to program quality

Leads team in accountability, quality and compliance through example and modeling behavior

Complies with UCAN Continuous Quality Improvement initiatives and corrective plans

Recommends policy, practice and procedural changes to better serve clients and to comply with regulations

Clearly documents actions taken (clinical, supervisory, and administrative) in a timely manner and in a format consistent with requirements

Prepares and distributes reports and correspondence in a timely manner

Develops and maintains professional relationships with social service and government agencies and private organizations to enhance service delivery and department image

Works effectively with others in a multi-disciplinary setting and actively listens to others

Builds strong interpersonal relationships with team and among the team members

Delegates in an effective manner while considering individual skills and workloads

Accepts feedback and ideas from supervisor, team and is constructive when giving feedback

Discusses alternative problem solving and is open to new ideas and ways of doing things

Shares specialized knowledge and resources with team and other UCAN departments

Coordinates services with multiple UCAN programs to ensure appropriate services for clients and teamwork between programs

Plans for client transitions to other UCAN programs to provide seamless transition for clients and a cooperative team process

Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN and Pathways to Success program

Acts in a professional manner at all times and maintains appropriate boundaries with clients

Demonstrates accountability for results and keeps commitments to others

Reports to work, meetings, training, and job related activities prepared and as scheduled

Demonstrates openness and respect for cultural and socioeconomic characteristics of clients and coworkers

Understands and supports UCAN’s standard of cultural proficiency and strives to meet it

Responds to clients and their families, UCAN staff, service providers and other stakeholders in a timely manner and ensures follow up to adequately address their need

Maintains personal professional development and appropriate knowledge of client needs and problems for which services are sought through attendance in conferences, seminars and individual study. Remains current on service work theory and practice

Participates in department and agency committees, as assigned

Performs other related tasks as required or assigned

Qualification

Clinical LicensureCare CoordinationBehavioral Health ExperienceSupervisory SkillsProgram AdministrationInterpersonal CommunicationCultural CompetencyClient EngagementTrainingDevelopmentTeam Collaboration

Required

MA/MS required degree in social work, counseling, rehabilitation counseling, vocational counseling, psychology, pastoral counseling, family therapy, education or related human service field; or in any other field with two years of supervised clinical experience in a mental health setting required

Clinical Licensure is required (LSW, LPC, LMFT, etc.)

2 years of clinical administrative capacity

Willingness to work cooperatively with others in pursuit of organizational goals and objectives

Clinical or a working with individuals and families living with mental health needs and/or substance use

Familiarity with care coordination and case management best practice philosophies

Excellent interpersonal, verbal, and written communication skills

Personal vehicle, valid Illinois driver's license, and insurable driving record is required

Able to work in a multidisciplinary setting

Is open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population

Effective verbal and written communication skills

Ability to work both independently and a part of a high functioning team

Demonstrates sensitivity to special populations and ability to interface with the community