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Allied Universal · 9 hours ago

Client Portfolio Manager

US-VA-Crystal City

Full-time

Onsite

Mid, Senior Level

$100K/yr - $100K/yr

3+ years exp

Allied Universal, North America’s leading security and facility services company, is seeking a Client Portfolio Manager to enhance client experiences and build long-term relationships. The role involves overseeing operations, ensuring service delivery, and engaging with clients and employees to achieve operational goals.

Cyber SecurityInformation TechnologySecuritySoftware

Responsibilities

Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results

Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business

Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention

Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering

Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner

Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime

Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability

Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

Enforce Allied policies as outlined by the handbooks and executive memos

Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings

Keep records and prepare accurate and timely reports both manually and through automated methods

Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness

Actively participate in community and business-related organizations

Qualification

Team buildingFinancial acumenLeadership skillsClient relationsProblem-solvingCommunication skillsNetworking skillsMulti-taskingService orientationAgilityOrganizational skills

Required

Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field

Must possess one or more of the following: Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry

Must possess one or more of the following: High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry

Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)

Minimum of two (2) years of experience in successfully building and developing teams

Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen

Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results

Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business

Proven strong service orientation, excellent interpersonal, leadership and organizational skills

Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis

Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand

Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events