DaVita Kidney Care · 1 week ago
Patient Engagement Program Manager (Clinical Transformation)
Denver, CO
Full-time
Onsite
Mid, Senior Level
$78K/yr - $119K/yr
5+ years expDaVita Kidney Care is a leading provider in the healthcare sector, focusing on patient engagement for those with kidney conditions. The Patient Engagement Program Manager will lead initiatives to enhance patient engagement, oversee onboarding processes, and drive collaboration with various teams to improve patient outcomes.
Health CareHospitalMedicalNutrition
Responsibilities
Serving as the role lead for the Engagement Specialists (ES), including defining expectations, creating training materials, driving reporting & technology needs for the ES workflows, and equipping Supervisors to track & address performance, among other workstreams that enable these teammates to excel in their role
Owning processes for patient onboarding & reattempting unengaged patients, including how to provide a warm welcome, collect consents, understand to patient concerns, and attempt service recovery. This role will become a subject matter expert in consent requirements. This role will also test workflows & tools to refine the best process for reattempting unengaged patients
Overseeing management process to drive engagement rate, including close collaboration with the reporting team & operators, investigation into data trends & outliers, and presentation development for senior leadership
Define & measure success for the Engagement Specialist role and onboarding processes, identifying gaps, aligning stakeholders around high impact options, and matching resources to execute on solutions
Translate learnings from the field into strategic recommendations for optimizing current processes and/or driving improved performance
Support the development, piloting, and deployments of process improvements and innovative programs by driving work lanes independently
Build & refine management process for Engagement rate & Engagement Specialists’ scope, including hypothesizing impact areas, driving data investigation & analysis, and reporting findings on a consistent cadence
Lead an analyst teammate in thinking critically about assumptions, linking data sources, and effectively using formulas and pivot tables to provide recommendations
Independently problem solve across groups, including an ability to articulate the problem and align stakeholders around a solution
Oversee the creation of practical and effective resources for care teams to drive engagement processes & best practices
Lean into TEAM, both within our group and others, to foster a collaborative, productive culture
Manage a queue of high visibility projects with tight deadlines and cross-functional teams
Demonstrate self-motivation, responsiveness, and a continuous improvement mindset
Prepare executive communications on engagement rate & other key metric performance
Present to large groups & senior leaders, catering materials to audience & key meeting objectives
Demonstrate ability to distill complex topics into digestible, action-oriented communications
Communicate effectively in verbal and written formats, including brevity, clarity, and appropriate tone
Qualification
Required
Bachelor's degree required
5 years of work experience in consulting, analytics, project management, or strategy role, preferably in the healthcare space
Strong analytical and presentation skills required (effective use of PPT & Excel tested during interview process)
Work references required
Colorado residency required (ability to commute to work Tuesday, Wednesday, & Thursday)
Preferred
5+ years of work experience in consulting, project management, or a corporate strategy role preferred
Demonstrated experience and/or interest in healthcare delivery and patient experience
Benefits
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Company
DaVita Kidney Care
DaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD).
10001+ employees
H1B Sponsorship
DaVita Kidney Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (79)
2024 (53)
2023 (81)
2022 (74)
2021 (54)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-05-20Post Ipo Debt· $750M
2024-08-08Post Ipo Debt· $1B
2021-02-24Post Ipo Debt· $750M
Leadership Team
Javier Rodriguez
CEO
Joel Ackerman
Chief Financial Officer
Recent News
EIN Presswire
2025-12-16
2025-12-11
2025-12-11
Company data provided by crunchbase