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DCH Health System · 17 hours ago

Patient Dining Assistant

Tuscaloosa, AL

Full-time

Onsite

New Grad, Entry Level

DCH Health System is seeking a Patient Dining Assistant who will be responsible for assisting patients with the My Dining meal ordering system and ensuring that all dietary needs are met accurately. The role involves direct interaction with patients and caregivers, processing meal requests, and maintaining a high standard of patient service and satisfaction.

Health CareHospitalMedical

Responsibilities

Pass out menus and instruct each patient on the My Dining meal ordering system

Speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal

Accurately process and meticulously follow all physician prescribed diets

Reaffirm all patient food requests by reading back the food choices to the patient

Enter all choices into the PDA’s IPad after patient confirmation

Print off all meal tickets, organize, and place on the patient tray line

Build, deliver, scan, and remove patient trays

Process and follow all diet requests while serving each patient/guest in a timely, professional, and efficient manner

Act as a patient advocate and take ownership of patient concerns, making independent decisions within scope of care

Use two patient identifiers to positively identify each patient and digitally scan each tray ticket before a meal is served

Act as a liaison between the patient, Nutritional Services, nursing, and any other department involved

Demonstrate independent thinking, multi-tasking, prioritization, and stringent time management and communication skills

Be receptive to and positively accept working variable shifts where needed

Deliver between meal nourishments directly to each guest

Responsible for Quality Assurance control points for the My Dining system ensuring all actions reflect the goal of achieving a '5' on patient satisfaction goals

Participate as a team member by anticipating guest/team member needs and being proactive to concerns

Work in the kitchen to dry trays, bag silverware, clean carts, empty retrieval carts, etc

Maintain performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation

Perform compliance requirements as outlined in the Employee Handbook

Adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues, and with self

Use electronic mail, time and attendance software, learning management software and intranet

Adhere to all DCH Health System policies and procedures

Perform all other duties as assigned

Qualification

My Dining systemPatient advocacyCustomer relationsIPad proficiencyMeditech knowledgeMulti-taskingServSafe certificationCommunication skillsTime managementTeam collaborationAttention to detail

Required

Must be able to read and write legibly, speak, and comprehend English

Must be able to follow written and oral instructions

Absolutely crucial to be able to have positive, verbal communication and one-on-one interaction with different levels of patients, patient's families, doctors, nursing, and other staff within the hospital setting

Working with IPads and computers and using cell-like phones are required

This position will require strong customer relations, communication, prioritization, time management and multi-task skills

Must be self-motivated and be able to work independently with minimal supervision

Requires use of electronic mail, time and attendance software, learning management software and intranet

Must adhere to all DCH Health System policies and procedures

Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self

Must be able to perform the duties with or without reasonable accommodation

Hearing and vision must be normal or corrected to within normal range

Physical presence onsite is essential

Dynamic Flexibility: Frequently able to repeatedly bend, stretch, or twist

Extent Flexibility: Able to frequently bend, stretch, twist, or reach with your body or extremities

Physical Activity requirements: Communicating; hearing; vision; bending; twisting; physical contact; continuous walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of utensils and other pertinent tools; having hands in water, sanitizers, or other cleaning solutions; hand washing and/or hand gel

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Finger/hand dexterity to be able to handle equipment, cell phone; computers

Ability to count carbs, calories, fluids, I/O, galley sheets, etc.; and other patient needs

Attention to Detail for all patient requests, needs, and issues

Cooperation and being pleasant and even tempered with patients, family members, doctors and co-workers

Integrity. Being honest and accountable for your actions