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SoGal Ventures · 6 hours ago

Director of Telehealth Clinical Operations

United States

Full-time

Remote

Director/Executive

10+ years exp

Everlywell is a digital health company pioneering the next generation of biomarker intelligence. The company is seeking an experienced Director of Telehealth Clinical Operations to lead and scale the clinical operational infrastructure that powers their telehealth business, ensuring high-quality care delivery and operational excellence.

ConsumerEnterprise SoftwareGeneration ZHealth CareSustainabilityWellness

Responsibilities

Build a scalable operational model capable of supporting rapid volume growth and new care modalities

Lead the operational design, implementation, and optimization of Everly’s telehealth platform

Own platform and vendor management and consolidation

Build and refine dynamic scheduling, provider capacity modeling, and network optimization processes

Partner with Product and Engineering on roadmap planning and execution, representing clinical operations needs and ensuring scalable workflows

Work closely with Product, Engineering, Data, and AI teams to drive seamless end-to-end telehealth workflows and system integrations

Operationalize AI solutions with guardrails and auditability

Collaborate with commercial and business leadership to ensure telehealth infrastructure aligns with growth forecasts and partner commitments

Develop and maintain operational processes that support high-quality clinical documentation, regulatory compliance, and risk adjustment accuracy

Enhance clinician training, and build quality oversight baked into workflows

Partner with clinical leadership to ensure alignment across care delivery, documentation standards, and performance expectations

Maintain accreditations where applicable

Operate within a multi-entity PC structure across all states; ensure licensure, credentialing/enrollment, CPOM compliance, and practice policies are embedded in system setup and workflows

Stand up provider performance scorecards, NPS/QA reviews, and license-expiration monitoring; integrate with scheduling/service enablement to avoid service gaps

Roll up sleeves to establish processes, documentation, and systems where none exist; this is a builder role

Identify operational gaps and lead cross-functional initiatives to address them

Drive continuous improvement across scheduling, provider management, consult flow, and care delivery quality

Qualification

Telehealth operationsRegulatory complianceCare delivery infrastructureScheduling systemsCross-functional collaborationStakeholder managementPassion for technologyCommunicationProblem-solving