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Akron Zoo · 1 week ago

IT/Helpdesk Specialist

Akron, OH

Full-time

Onsite

Mid Level

3+ years exp

Akron Zoo is seeking an IT/Helpdesk Specialist to provide timely technical support for their technology infrastructure. The role involves troubleshooting system issues, managing user accounts, and providing support for various hardware and software used by the organization.

Animal FeedCommunitiesNon Profit

Culture & Values

Responsibilities

Provide routine technological support for organizational systems including:

Installing, configuring and maintaining hardware and software

Diagnose and resolve technical issues related to desktops, laptops, printers, mobile device and other peripherals

Manage user accounts, permissions and access control within IT systems

Set up new user accounts, email configurations and devices for staff members

Install and update software applications, ensuring compatibility and data security

Provide technical support to internal staff via phone, email or in person to address hardware, software and network issues promptly and effectively

Document all support activities, IT processes, configurations and troubleshooting guides for reference

Stay updated with emerging technologies and trends to recommend improvements

Collaborate with Senior Manager of Technology to identify and resolve core problems and ensure issues are properly escalated and addressed in a timely manner

Assist with training Zoo staff on new IT processes and technologies