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Fleet Data Centers · 5 hours ago

Director, Critical Facilities Systems

Denver, CO

Full-time

Hybrid

Director/Executive

$205K/yr - $245K/yr

10+ years exp

Fleet Data Centers is a company that designs, builds and operates mega-scale data center campuses, addressing the demand for new Cloud and AI infrastructure. The Director of Critical Facilities Systems will oversee the operational command-and-control functions and digital systems, ensuring reliable and scalable operations while leading the Critical Facilities Operations Center and Network Operations Center.

Telecommunications

Responsibilities

Safety, security, and availability are the most important things we do. Help Fleet deliver near-perfect execution on these dimensions by building programs that are measurable, enforceable, and continuously improving

Own the 24/7 CFOC staffing model, training, qualification, and shift-lead structure; build a culture of calm, disciplined execution

Monitor mission-critical facility telemetry (BMS/EPMS/SCADA, DCIM, alarms, trends) and provide first-line triage, ticket creation, and dispatch/escalation to site teams

Maintain and continuously improve response playbooks, escalation paths, and communications protocols (including incident bridges and executive/customer notifications as applicable)

Capture high-quality incident timelines and evidence (telemetry snapshots, alarms, trends, logs) and provide an initial technical hypothesis to accelerate root cause analysis

Own alarm strategy governance: thresholds, suppression, correlation, tuning, and reduction of nuisance/false alarms in partnership with engineering and site leaders

Ensure operational readiness of monitoring for new sites and expansions (point lists, alarming, dashboards, runbooks, contacts, and handoff to steady-state operations)

Own the 24/7 NOC staffing, tooling, and procedures to monitor and triage connectivity issues for Fleet and customers

Receive, assess, and route network incidents and service requests; coordinate with internal network engineering, carriers, and vendors to drive rapid restoration

Establish customer-facing communications standards for network incidents (status updates, ETAs, post-incident summaries) in partnership with Customer teams

Maintain a disciplined process for outage tracking, incident documentation, and recurring-issue elimination through problem management

Ensure network monitoring coverage and accuracy (device inventory, alerting, dashboards, and escalation contacts) and support new site/phase turn-ups

Lead the team responsible for day-to-day administration, reliability, and lifecycle management of Fleet’s operational systems: DCIM/BMS/EPMS/SCADA, CMMS, ticketing/ITSM, and supporting reporting/analytics tools

Own user access governance, role-based permissions, auditability, and change control for operational tools (in alignment with Fleet’s security posture and IT controls)

Establish data standards and quality controls for asset registries, naming conventions, location hierarchy, alarm taxonomy, work order data, and ticket categorization to enable consistent reporting across sites

Manage vendor relationships, support contracts, SLAs, and roadmaps; translate operational needs into prioritized requirements and drive delivery with partners

Own system upgrades, patches, and enhancements—including testing, release management, training, and communications—to avoid downtime and user disruption

Drive integrations and automation between systems (e.g., alarms-to-tickets, CMMS-to-asset registry, dashboards/BI) to reduce manual work and increase response quality

Define and report KPIs for operations center performance and tool health (e.g., MTTA/MTTR, dispatch time, alarm volume and quality, ticket cycle times, tool uptime, and network SLOs)

Partner with site leaders and engineering to drive post-incident reviews, corrective actions, and recurring-issue reduction; ensure actions are tracked to closure

Identify systemic process or tooling gaps and build business cases for improvement, automation, and reliability enhancements

Support audits and compliance needs by ensuring operational data, logs, and evidence are retained, accessible, and consistent

Provide triage and support to site teams during events, be their eyes and ears, and own timely and accurate communications

Qualification

Mission-critical operationsCritical facilities operationsOperational platforms administrationIncident managementNetwork operations conceptsTelemetry analysisAnalytical abilityInfluenceRelationship managementCross-functional leadershipEffective communicationEmotional intelligenceStrategic thinkingCritical thinkingPersuasion

Required

10+ years of experience in mission-critical operations (data centers or similar critical infrastructure), including operations center / command center / NOC leadership

5+ years of people leadership experience, including building or scaling 24/7 shift-based teams (staffing, training, performance management, and accountability)

Strong working knowledge of critical facilities operations and telemetry, including BMS/EPMS/SCADA alarming and trends; ability to translate data into sound operational decisions

Working knowledge of network operations concepts (monitoring, triage, escalation, carrier/vendor coordination, and customer communications)

Hands-on experience owning and administering operational platforms such as DCIM/BMS, CMMS, and ticketing/ITSM systems; strong discipline in change control and data governance

Demonstrated incident management and root cause analysis skills; calm, clear-eyed execution in high-stakes, time-sensitive events

Strong cross-functional leadership and communication skills; able to align stakeholders across Operations, IT, Network Engineering, Security, Construction/Commissioning, and Customer teams

Willingness and ability to travel to Fleet sites as needed