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Hippocratic AI · 4 hours ago

Customer Success Executive (Fort Myers, FL)

Fort Myers, FL

Full-time

Hybrid

Senior Level

5+ years exp

Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare, aiming to improve healthcare accessibility and outcomes. They are seeking a Customer Success Executive with health systems experience to ensure clients achieve measurable outcomes through their innovative solutions, partnering closely with the Chief Customer Officer.

Artificial Intelligence (AI)Generative AIHealth CareInformation Technology

Growth Opportunities

Responsibilities

Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource

Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes

Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success

Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations

Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns

Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences

Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies

Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto

Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing

Qualification

Health systems experienceCustomer success experienceProject managementHealthcare industry knowledgeCross-functional teamworkAI technology adoptionHealthcare workflows knowledgeRelationship building