ATE - Automotive Technology Experts · 2 hours ago
ATE - Field Technician
Southfield, MI
Full-time
Onsite
Entry, Mid Level
$25/hr - $40/hr
2+ years expAutomotive Technology Experts (ATE) is a company focused on providing vehicle diagnostic scanning and calibration services. The ATE Field Technician is responsible for delivering high-quality services to customers, ensuring safety, accuracy, and excellent customer service while traveling to various service locations.
AutomotiveCustomer ServiceSecurityTechnical Support
Responsibilities
Deliver fast and accurate ATE service support to internal and external customers
Travel daily to assigned service locations in a company-provided vehicle
Perform a range of vehicle services including diagnostics, calibrations, programming, scanning, and wire/connector repair
Ensure all services—particularly calibrations—are clearly documented, required per OEM guidelines, and approved prior to execution, in alignment with company policies
Conduct test drives to verify system functionality and confirm successful repair outcomes
Provide excellent customer service by: Managing difficult situations with transparency and urgency. Communicating promptly and professionally with shops and internal stakeholders. Escalating concerns when needed
Participate in team meetings and training sessions as assigned
Properly care for, maintain, and secure ATE-issued tools, equipment, and vehicles
Stay current on ATE and OEM protocols through required training and Champions Connect updates
Travel daily to service locations and meet productivity and quality goals
Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines
Work assigned schedule including Saturday coverage as required by market needs
Maintain flexible availability to meet customer service commitments across all assigned business days
Perform additional duties as assigned
Qualification
Required
2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems
Strong working knowledge of ADAS and electrical services, including calibrations (levels 1–3), programming, diagnostics, and wire/connector repair
Proficient with electrical diagnostic equipment such as multimeters, power probes, and resistors
Ability to perform and interpret vehicle health scans using both factory and non-factory tools
Skilled in reading and interpreting OEM and aftermarket service information and wiring schematics
Ability to program vehicle modules using factory or approved non-factory software
Clear and professional communication skills, both verbal and written, to explain technical findings
Technologically savvy, with proficiency in platforms such as Outlook, Teams, and Word
Strong work ethic with a high sense of urgency, self-motivation, and a positive, professional representation of the ATE brand
Must be a continuous learner, eager to develop new skills and grow within the role
Comfortable working independently in fast-paced, shop environments
Willingness and ability to travel daily to service locations (local/regional) using a company-provided vehicle
Saturday availability required on a rotating basis (typically every other Saturday, 9 AM - 12 PM or as scheduled)
Flexible Saturday schedule availability to ensure continuous market coverage
Ability to work flexible schedule including Saturdays to support business operations
Must have a valid driver's license and a safe driving record
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Company
ATE - Automotive Technology Experts
Your partner in auto safety. Scanning, calibration, and support for collision repair centers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Panagopoulos
Chief Operating Officer
Recent News
Company data provided by crunchbase