Online Services Specialist jobs in United States
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First Federal Bank ยท 12 hours ago

Online Services Specialist

positionTwin Falls, ID
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

First Federal Bank is a community-focused financial institution that has been serving its members for over 100 years. The Online Services Specialist Senior will be responsible for supporting online banking systems, assisting with user setups, and providing training for staff, among other duties.

BankingFinancial Services

Responsibilities

Complete new user set up in the online banking system, including assigning security access
Provide support to branch and customer service center staff related to online banking systems
Review daily maintenance reports and update Online Banking system
Assist with updating internal policies and procedures
Support training for new online banking staff and retail staff as needed
Assist and/or coordinate system upgrades with the online banking vendor and complete system testing
Complete other duties as assigned

Qualification

Online banking systemsDigital banking supportBanking experienceCustomer serviceTraining skills

Required

High School Diploma or equivalent
Two (2) years of experience working in banking, finance, online or digital-related support, or similar role
Reliable transportation to/from work
Sitting or standing for extended periods of time and requires the ability to work and operate computer applications and equipment
Able to perform essential responsibilities of the job with or without reasonable accommodations

Preferred

Associate's degree
Three (3) years in retail banking, online or digital banking, or similar

Benefits

Paid vacation
Sick leave
Holidays
Health insurance
Dental insurance
Vision insurance
401(K) retirement
Educational assistance
Life insurance
Long-term disability insurance
Paid community service hours
Pay-It-Forward program

Company

First Federal Bank

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First Federal Bank has been serving customers since 1962 when it opened in Live Oak, Florida as a Savings and Loan Association.
dateFounded in 1962
location
Live Oak, Florida, USA
people-size501-1000 employees
web-link
https://www.ffbf.com

Funding

Current Stage
Late Stage

Leadership Team

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John Medina
Chief Executive Officer
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David Brewer
Executive Vice President & Chief Financial Officer
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Recent News

PR Newswire
First Federal Bank Opens First Branch in Jacksonville
2025-02-19
Company data provided by crunchbase