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Systems & Methods, Inc. (SMI) · 13 hours ago

Bilingual Customer Service Representative-SDU-Work From Home-MUST LIVE IN SAN ANTONIO, TX

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

Systems & Methods, Inc (SMI) is committed to bringing passion and customer focus to the business, focusing on technology solutions for human services. The Bilingual Customer Service Representative is responsible for handling customer service inquiries, processing correspondence, and maintaining accurate records while adhering to established procedures.

ComputerSoftware

Culture & Values

Responsibilities

Responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements

Receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements

Processes correspondence in accordance with Standard Operating Procedures and contract requirements

Document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements

Completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements

Qualification

Customer service techniquesChild support policiesBilingual (English/Spanish)Data entry skillsMicrosoft WordMicrosoft ExcelWork with integrityInterpersonal skillsWork independently

Required

Fluent in English and Spanish is a must

High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work

Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

Knowledge of customer service techniques, including how to handle upset callers

Knowledge of policies and procedures involved in SDU payment processing

Knowledge of child support policies

Knowledge of SMI and state client's child support system

Knowledge of modern office practices, procedures, and equipment

Ability to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs

Ability to maintain accurate and interrelated records

Ability to respond promptly to customer needs

Ability to identify and resolve errors

Ability to work with integrity and ethically

Ability to work independently with little direction

Ability to meet schedules and timelines