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GATX · 2 hours ago

Account Solutions Lead

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$69K/yr - $86K/yr

2+ years exp

GATX Corporation, founded in 1898 and headquartered in Chicago, IL, is an industry leader in railcar leasing. The Account Solutions Lead will manage customer relationships and handle service inquiries, ensuring compliance with regulations and contributing to team goals.

Financial ServicesIndustrialTransportationVenture Capital

Comp. & Benefits

Hiring Manager

Sam Botbol

Responsibilities

Respond to customer requests to shop for compliance, bad orders, and Destroyed and Damaged Car Tracking (DDCT) incidents. Understand the necessary railcar repairs needed to determine the appropriate repair facility type, such as major shop, fast track, or mobile repair

Utilizing (Service Event Management system) SEM, communicate these requirements to the appropriate shop, including the related documentation, i.e., Safety Data Sheet (SDS), customer spec, and cleaning certificate. Determine if rental abatement should be provided

Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations while meeting individual, departmental and company goals

Interact and contribute as a member of a regional team to accomplish team goals

Gather and maintain the accuracy of customer-related information

Participate in the improvement of processes, procedures, and systems

Demonstrate proficient use of all systems available to the Account Solutions group

Participate in cross-functional teams for IT and continuous improvement projects as it relates to account solutions, systems, and processes