Kommissary · 5 hours ago
Customer Success & Operations Coordinator
LIC,NY,US
Full-time
Onsite
Entry, Mid Level
$20/hr - $21/hr
2+ years expKommissary is a social enterprise dedicated to delivering high-quality meals to New Yorkers and fostering a collaborative workplace. They are seeking a highly organized Customer Success & Operations Coordinator to manage client communication, logistics coordination, and process improvement to support their meal delivery programs.
Hospitality
Responsibilities
Serve as the primary contact for customers, responding to requests about delivery schedules, missing items, special orders, and more — always with professionalism and follow-through
Coordinate closely with clients and internal teams to ensure timely and accurate fulfillment
Work directly with the warehouse and logistics team to manage daily routing, prioritize orders, and maintain operational flow
Monitor inventory levels, expiration dates, and product accuracy
Use tools like Google Sheets and Excel to manage data, track tasks, and build simple tools and trackers when needed
Maintain a sense of urgency and speed when handling time-sensitive issues, and see tasks through to completion — no loose ends
Be a communication bridge across departments — from fulfillment and warehouse to sales and finance
Jump in where needed — we’re growing, and your flexibility and initiative are invaluable
Monitor and respond to inbound emails from clients, and internal teams
Handle inbound phone calls related to meal delivery, NO ANSWER (NOA) cases, and client inquiries
Communicate client updates, issues, and changes clearly to internal operations teams
Maintain professional and accurate documentation of all client interactions
Review delivery activity in Onfleet and update internal trackers accordingly
Enter and maintain accurate client records in the NOA Tracker and Daily Sheet
Track NO ANSWER (NOA) cases and ensure appropriate documentation and follow-up
Ensure daily client status and delivery notes are complete and accurate
Prepare and submit: Client End of Day (EOD) Reports, Client End of Week (EOW) Reports, Individual EOD Work Reports, Update the Daily Sheet based on the Customer Support Tracker
Monitor route and operational changes throughout the day
Notify internal teams of confirmed changes within required timeframes
Assist with preparation of Brainer documents for upcoming service days
Support coordination among drivers, customer support, and operations teams
Qualification
Required
A strong sense of ownership and pride in seeing things through
Attention to detail, especially when it comes to products, deadlines, and customer requests
A self-starter with a bias for action — you don't wait to be told what to do
Excellent communication skills — clear, respectful, and proactive
Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots — or eagerness to learn fast)
Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily
A team player who genuinely wants to help build better systems and take the company to the next level
Bachelor's Degree in related field required
You must be willing to work out of our Bronx, NY facility as needed
Preferred
Familiarity with Onfleet or similar delivery management platforms
Experience working with multiple external partners or contractors
2-4 years experience with e-commerce operations, logistics, customer support, or order fulfillment is a big plus
Benefits
Health insurance
PTO
Professional development opportunities
Company
Kommissary
Kommissary is a hospitality and catering expert on a mission to spread joy through food.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase