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RD Appliance Service, Corp. · 5 hours ago

Home Services Dispatcher

Plainview, NY 11803

Full-time

Onsite

Mid Level

$25/hr - $25/hr

RD Appliance Service, Corp. is a family owned and operated residential and commercial appliance repair business serving Long Island since 1963. They are seeking a dispatcher responsible for coordinating service calls and creating efficient routes for technicians while exemplifying the company's core values of honesty, integrity, professionalism, technical expertise, and mutual respect.

Consumer ElectronicsCustomer Service

Responsibilities

Review unassigned jobs and assign them to a technician based on skills and zones

Create efficient routes for technicians

Reschedule jobs when needed

Review scheduled jobs for efficiency

Resolve potential scheduling conflicts

Schedule and route return part install trips

Check on part ETAs to plan ahead for return trips

Monitor commercial dispatches and calls

Communicate with commercial techs to schedule these jobs

Act as backup customer service representative during downtime

Schedule vehicle maintenance to fit into technician routes

Various other related, less urgent tasks during downtime

Qualification

Dispatching experienceGeographical knowledgeSchedulingRoutingService Titan softwareAppliance repair knowledgeProfessional phone etiquetteMultitasking abilityComputer skillsAttention to detailWritten communication skillsVerbal communication skillsOrganizational skills