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University of Iowa · 12 hours ago

A/V Installer/Programmer

Iowa City, IA

Full-time

Onsite

Mid, Senior Level

3+ years exp

The University of Iowa is seeking two A/V Installers/Programmers to provide configuration and support of technology in campus learning spaces and conference rooms. The roles involve troubleshooting A/V equipment, documenting service activities, and coordinating with vendors to enhance user experience.

EducationHigher EducationUniversities

No H1B

Responsibilities

Independently configures A/V hardware including programming control systems, audio systems, switchers, etc. Independently installs and replaces A/V hardware

Performs in-depth troubleshooting and support on hardware and software/firmware issues with A/V equipment

Documents service support activities (incidents and requests), creates & updates existing service and support process documentation, and maintains accurate records of A/V equipment in IT assets

Provides input on A/V technology in classrooms and other departmental meeting spaces

Coordinates support with vendors as needed and assists users regularly with escalated trouble issues

Qualification

A/V equipment configurationTroubleshooting A/V systemsControl systems programmingWindows support experienceVideo conferencing technologiesA/V schematics interpretationLow-voltage cable troubleshootingScripting language experienceCustomer service skillsPhysical ability to liftValid US driver’s licenseAVIXA CTS certificationVendor certificationsHigher education experienceCommunication skillsTeamwork skills

Required

Any combination of education and experience that is equivalent to a total of typically 5 years of experience configuring, supporting, and troubleshooting audiovisual equipment. This could include:

A high school diploma or GED and typically 5 years of experience

An associate's degree or technical diploma and typically 3 years of experience

A bachelor's degree in a field relevant to the position and typically 1 year of experience

Professional experience (typically 1 year or more) configuring, supporting, and troubleshooting audiovisual equipment including control, audio and video systems from a variety of vendors (preferably Crestron, Extron, Biamp, etc.)

Experience supporting Windows personal computers and laptops in an enterprise setting

Basic knowledge of concepts around enterprise networks including DHCP, DNS and 802.1x authentication

Experience with Microsoft Teams, Zoom, and other video-conferencing technologies in an audiovisual setting

Experience reading/interpreting A/V schematics and system diagrams

Demonstrated excellent written and verbal communication skills

Excellent interpersonal, customer service, and teamwork skills (including with technical peers)

Physical ability to routinely move and transport audiovisual and computer equipment up to 50 pounds

Valid US driver's license with the ability to meet the University of Iowa's Fleet Safety requirements

Preferred

AVIXA CTS certification highly desirable

Experience terminating and troubleshooting low-voltage cables (Cat 6A, coaxial, speaker, and/or control cable.)

Vendor certification from Extron, Crestron, Biamp or other audiovisual equipment manufacturers

Experience supporting audiovisual technology in a higher education or enterprise setting

Experience with a scripting language (Python, Lua, etc.) in an audiovisual programming environment

Benefits

Exceptional health coverage

University-paid life insurance

Robust retirement plans

Generous leave policies

24/7 support services

Well-being resources

Access to UI Health Care specialists

Advanced training

Leadership development

Tuition assistance

Company

University of Iowa

Glassdoor4.2

On our beautiful campus spanning the Iowa River, our faculty and staff enjoy access to an array of cultural, educational, and recreational activities.

Founded in 1986

Iowa City, Iowa, USA

10001+ employees