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Family Farm & Home · 6 hours ago

Team Leader

Alpena, MI

Full-time

Onsite

Mid Level

Family Farm and Home is a family owned and operated company based out of Michigan. The primary responsibility of a Team Leader is to support the company's culture while motivating and supervising team members to drive sales and maintain customer service excellence.

E-CommerceHome and GardenRetail

Responsibilities

Promote Family Farm and Home mission statement and family values

Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service

Maintains professionalism and positive store morale

Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions

Completes store operational requirements by scheduling and assigning employees; following up on work results

Identifies current and future customer requirements by establishing rapport with actual as well as potential customers

Establish relationships and support local community groups consistent with company values

Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month

Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage

Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures

Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment

Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records

Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures

All other duties as assigned by store manager or company official

Qualification

Leadership skillsProblem-solving skillsCustomer serviceManagement skillsOral communicationWritten communicationOrganizational skillsMulti-taskingTeam-orientedDetail-oriented