Nexio · 1 month ago
Risk Collections Specialist
Orem, UT
Full-time
Onsite
New Grad, Entry Level
$22/hr - $28/hr
0+ years expNexio is a company that transforms payment chaos into simplicity, helping merchants focus on growing their business. As a Risk Collections Specialist, you will manage ACH reject recoveries and support merchant risk monitoring, ensuring efficient recovery of rejected transactions.
CMSFinancial ServicesPaymentsSoftware
Responsibilities
Track and reconcile ACH rejects, repayments, and recovery offsets
Communicate with merchants regarding repayment coordination and status updates
Collaborate with Finance to ensure proper allocation of recovered funds
Partner with Nexio’s Legal Team and external collection agency for escalated recovery cases
Maintain detailed recovery logs and assist in weekly reporting to Risk leadership
Support Risk Analysts by preparing data and documents
Identify recurring issues that may indicate emerging merchant risk trends
Assist with process improvements to prevent rejects and streamline recovery
Qualification
Required
High school diploma or equivalent required
Equivalent experience in payments, financial operations, or risk analysis will be considered
0–1 year experience in payments, finance, or operations
Strong attention to detail, accuracy, and record-keeping
Proficiency with Excel and or case management tools
Clear, professional written and verbal communication
Eagerness to learn compliance, merchant lifecycle, and payment flow concepts
Preferred
Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field
Benefits
Unlimited PTO
Medical, dental, vision, life, STD, and LTD insurances; 5% 401k match, HSA match
Free therapy for employees and their dependents
Nail Tech, Barber, Massage Therapist on-site
Costco snacks for days!
Company
Nexio
Nexio is a payment platform as a service (PaaS) for managing the chaos of payments.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mihir Godbole
Chief Technology Officer
J
Jason Hansen
Sr. Vice President of Sales
Recent News
2023-09-06
Company data provided by crunchbase