CTBC Bank · 4 hours ago
Mortgage Operations Manager
Monterey Park, CA
Full-time
Onsite
Senior Level
$105K/yr - $130K/yr
5+ years expCTBC Bank Corp USA is seeking a Mortgage Operations Manager to oversee the mortgage lending process. This role involves ensuring efficient operations, compliance with regulations, and delivering high-quality service while leading a team to manage loan applications from origination to closing.
BankingFinanceFinancial Services
Responsibilities
Manage the mortgage processing team, ensuring that loan applications are processed efficiently from origination to closing while adhering to compliance standards
Update, develop and implement operational policies and procedures to improve workflow and customer satisfaction
Ensure all operations comply with federal, state, and local regulations related to mortgage lending
Analyze performance metrics to identify areas for improvement and implement strategies to increase productivity and reduce errors
Work closely with sales, underwriting, and closing teams to resolve complex loan issues and ensure seamless communication across departments
Ensure loans follow established timelines and workflow processes and procedures
Monitor team pipeline, workload and volume levels for balance and efficiency
Coordinate and collaborate with peer managers in underwriting and sales for efficient handling of files, rushes and escalations
Maintain checklists for critical functions performed on the team
Assist Processors and Funders with quality issues by providing training for improvement
Ensure loans are processed and closed within SLA’s set by the company
Review and investigate escalation requests to ensure appropriate resolution is reached and communicated promptly
Assist and provide backup coverage for Processors and funders as needed. Must be able to be hands-on as needed
Proficient in how to look up all program guidelines
Fluent with Desktop Underwriter, or other automated underwriting systems
Attend and contribute to monthly management meetings. Prepare and present regular reports on departmental performance to senior management
Represent the company with the highest quality work product and superior communication skills
Perform other tasks as assigned
Supervise and mentor staff, providing guidance and support to enhance performance and professional development
Provide ongoing coaching as needed for team members on time management and productivity skills
Must be able to develop and perform new and ongoing training for the department and new processors
Provides guidance to all processing and support staff on program guidelines and acceptable documentation to meet program, agency, and investor guidelines
Successfully complete all mandatory training on related Bank and BSA compliance as well as other laws and regulations as assigned in a timely manner
Perform all assigned duties under Bank’s compliance programs and related laws & regulations
Perform other duties as assigned
Qualification
Required
A bachelor's degree in finance, business administration, or a related field
A minimum of 5 years of experience in mortgage operations or a similar role
Minimum 3+ years Processing experience or greater
Minimum 3+ years management experience
Strong leadership and team management skills
Excellent analytical and problem-solving abilities
In-depth knowledge of mortgage lending processes, systems and regulations
Proficient in mortgage software and Microsoft Office Suite
Exceptional communication and interpersonal skills
Strong interpersonal, verbal, and written communication skills
Preferred
Fluent in Mandarin (writing and speaking)
Understanding of Encompass LOS system
Benefits
Full benefits
Company
CTBC Bank
CTBC Bank is a commercial bank provides various banking products and services. It is a sub-organization of CTBC Financial Holding.
10001+ employees
H1B Sponsorship
CTBC Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (9)
2022 (2)
2021 (11)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$725M2025-09-11Debt Financing· $725M
2008-01-01Private Equity
Leadership Team
Marianne Yen
Chief Compliance Officer
Peter Fu, CAMS, CGSS
OFAC Officer/Senior Compliance Officer
Recent News
Fintech News Philippines
2025-11-19
2025-11-14
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