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Pacific Clinics · 2 hours ago

Manager, Clinical Program

Los Gatos, CA

Full-time

Onsite

Mid, Senior Level

$94K/yr - $115K/yr

5+ years exp

Pacific Clinics is seeking a Manager for their Clinical Program. The role involves hiring, training, and managing clinical program staff to ensure high-quality service delivery and customer satisfaction, while also acting as a liaison between the team and community partners.

Health CareMental Health

Responsibilities

Ensures effective coordination of services for youth and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers

Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices

Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team

Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies

Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs

Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards

Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports

Manages to ensure fiscally viable programming

Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts

Ensures effective quality clinical services delivery for assigned youth and families

Provides effective crisis and risk prevention and management

Partners with county referring departments, agencies and the community to ensure comprehensive care

Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates

Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement

Provides 24/7 availability as needed. Culturally responsive to internal and external customers, and ensures family voice

Provides direct services to families and children, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth

Provides outreach to the community including education about agency, program and general mental health and foster care topics

Advocates for system change in relationship to agency service delivery philosophy

Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources

Performs other responsibilities as assigned, to support specific department/business needs

Qualification

California licensureMaster’s DegreeDirect clinical experienceSED youthCounty agenciesBilingual knowledgeCultural competenceClinical LeadershipTeam performanceCustomer focus