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Talking Stick Resort · 11 hours ago

COORDINATOR III IT

Scottsdale, AZ

Full-time

Onsite

Entry Level

2+ years exp

Talking Stick Resort is seeking a Coordinator III for their IT department. This role provides support for IT team members, manages administrative tasks, and serves as the first point of contact for IT-related inquiries while ensuring a positive customer-focused environment.

CasinoHospitalityResorts

Comp. & Benefits

Responsibilities

The IT Coordinator serves as the first point of contact for the IT Department and is responsible for fostering a welcoming, professional, and customer-focused environment. This role greets all guests, vendors, and customers entering IT areas and ensures a positive first impression while maintaining a friendly and approachable presence

The IT Coordinator maintains strict confidentiality of all sensitive, proprietary, and regulated information at all times in accordance with organizational policies and regulatory requirements

This position coordinates and supports departmental meetings, including scheduling, preparing agendas, reserving, and setting up meeting spaces (virtual and in-person), and recording, transcribing, and distributing meeting minutes as requested. The IT Coordinator maintains and updates the IT Department calendar to ensure visibility of key activities and deadlines

Meeting minutes and departmental documentation are electronically organized and maintained to ensure accurate recordkeeping and efficient retrieval for audits, reference, and research purposes

The IT Coordinator demonstrates strong organizational, prioritization, and time-management skills to effectively support multiple workstreams and competing deadlines. Incoming and outgoing correspondence, including mail, internal memos, reports, and communications, is managed and prioritized based on urgency, importance, and business impact

This role processes purchase orders, invoices, and related documentation for the IT Department using designated financial and procurement systems, ensuring accuracy, compliance, and timely submission

The IT Coordinator ensures all IT customer phone calls, walk-ups, and emails are addressed in a professional “4-Diamond” manner. All incidents and service requests are documented through the IT Help Desk system with tickets created for each interaction

Vendor coordination is a key responsibility, including managing IT vendor access, scheduling vendor escorts, and ensuring compliance with site access, security, and safety requirements. Vendors contact information, contracts, and related records are maintained and kept current

The IT Coordinator performs follow-up outreach on a defined percentage of closed IT Help Desk tickets to validate resolution quality and customer satisfaction and adheres to all documented Service Level Agreements (SLAs)

This role actively identifies and recommends opportunities for continuous improvement related to tools, processes, procedures, installations, configurations, and troubleshooting techniques

The IT Coordinator may be asked to answer technical support calls and, when appropriate, assists with routine support requests, ensuring all work is properly documented in the IT Help Desk system as time permits

A working knowledge of IT department policies, procedures, and regulatory guidelines is maintained to ensure alignment with enterprise standards and compliance requirements

The IT Coordinator stays current with departmental communications, including email, system alerts, IT request systems, voicemail, and mobile or radio communications, with sufficient frequency to perform duties effectively

Department communication boards and postings are updated and maintained to ensure information is current, accurate, and accessible to Team Members and visitors

At times, the IT Coordinator may be asked to conduct network orientation sessions to ensure new team members understand enterprise information security policies, acceptable use standards, and network access guidelines

The IT Coordinator may be called upon to function as a generalist across multiple technology platforms to provide basic assistance, user support, and end-user training as needed

The IT Coordinator may also assist with the deployment, configuration, and distribution of cellular and mobile hardware devices in support of enterprise mobility initiatives

Qualification

Customer serviceMicrosoft OfficeTime managementProblem-solvingTechnical trainingBasic IT knowledgeTeam playerCommunication skillsAdaptabilityOrganizational skills

Required

HS Diploma or GED required

Two years' experience in customer service

Associate's degree (A. A.) or equivalent from two-year college or technical/vocational school; and/or equivalent combination of education and related technical experience

Must have a good working knowledge of computers and related technology equipment

Must be proficient in using Microsoft Office applications

Must have exceptional customer service and time management skills

Must have good problem-solving skills

Must be able to adapt to new and unusual situations

Must be able to work with both employees and management personnel and be a team player

Must be able to communicate to large groups and be comfortable on occasions providing some of the technical new hire training

Must be able to read, write, speak and understand English