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NEOGOV · 2 hours ago

WORKSOURCE SPECIALIST 4-JBLM-Full-Time-Permanent

Pierce County – Lakewood, WA

Full-time

Onsite

Mid, Senior Level

$55K/yr - $73K/yr

3+ years exp

NEOGOV is part of the State of Washington's Employment Security Department, and they are seeking a WorkSource Specialist to assist job seekers in their employment journey. The role involves conducting assessments, managing caseloads, and facilitating access to training and resources to enhance employability.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Conduct individual appointments to articulate program services, requirements, and activities and identify components applicable to the customer's need

Review skills and abilities through a variety of assessment, determining training needs and engaging the customer to enroll in training

Manage caseload, provide case management, facilitate appropriate support services and/or make referrals

Identify and evaluate barriers and explore solutions to assist in removing barriers, assist in obtaining needed documentation

Conducting outreach activities to recruit customers into services

Determine eligibility and/or appropriateness for program, enroll and explain program participation requirements

Develop individual employment service plans, guide customers to effectively use in employment and training programs and services

Support the customer to find and keep employment through an extended period of follow up services

Participate in a performance-based program, achieving goals to motivate customers to complete training through educational and vocational achievements

Qualification

Workforce developmentCase managementNeeds assessmentCareer coachingStakeholder engagementCustomer serviceEmpathyCommunication skillsProblem-solvingAdaptability

Required

One (1) year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state's Employment Security agency

A Bachelor's degree and three (3) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking

A combination of education and/or relevant experience totaling at least seven (7) years

A Master's degree will substitute for one year of the required experience

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Ability to evaluate client situations, goalsetting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively

Ability to encourage workforce engagement

Ability to provide ongoing workforce guidance

Ability to collaborate with workforce partners

Ability to structure service enhancements

Must be able to pass a background check and obtain a Joint Base Lewis McChord (JBLM) base access card

Must be able to pass an Unemployment Insurance (UI) claim benefit and Paid Family Medical Leave (PFML) claim and fraud check review

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.