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Credit Union of Southern California · 2 hours ago

Consumer Loan Funder

Anaheim, CA

Full-time

Hybrid

Entry, Mid Level

$21.49/hr - $32.24/hr

2+ years exp

Credit Union of Southern California is one of the fastest growing credit unions, dedicated to building better lives for its members. They are seeking a Consumer Loan Funder to build and maintain successful member relationships by funding and servicing loans while ensuring accurate documentation and compliance with credit union policies.

BankingFinancial ServicesNon Profit

Responsibilities

Provides an excellent Member experience by relating well to the Member, thinking, and exercising sound judgment, and acting responsibly in the Member's and the Credit Union's best interests

Demonstrates comprehensive knowledge of consumer lending products, services, and processes. Successfully and completely processes consumer loan and credit card applications, consumer loan funding, all forms including DMV paperwork. Should be knowledgeable in necessary DMV forms required for each loan type. In addition, have a complete understanding of all loan closing and funding functions

Uses electronic systems to gather, notate, and route loan application and loan related data to appropriate team Members, especially Underwriters and Consumer Loan Consultants as needed to originate loans. Also uses DocuSign and other systems to communicate with Members and transmit and receive loan information, including electronic funding

Communicates with Members and other departments via email and/or phone clearly and concisely to gather the information and documentation needed to fund a loan or complete; verifies employment and the income of the borrower and kicking it back to an Underwriter as needed for review

Promptly responds to all requests as needed to provide the best Member Experience possible keeping MLG survey expectations top of mind

Ensures down payment and/or loan-to-value requirement are met when required by the Underwriter. In addition, ensure accurate payoff amounts on secured loans and payoff addresses on loans that will be consolidated are gathered

Verifies that the loan closes in accordance with the Underwriter’s approval criteria; sets up loan closing appointment for the Member when closing at the branch location is necessary and communicates necessary instructions with the branch

Funds the loan if possible (with the use of mail or the electronic delivery of documents); sets up the automatic payment of the loan and ensures forms are signed when payment is from another financial institution

Ensures loan documents are ready when Member shows up at a branch to close the loan; ensures loan documents are done accurately the first time

Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy

Complete understanding and active application of the Exceptional Experience Guide expectations

Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed

Additional duties and responsibilities, as assigned

Qualification

Consumer lending knowledgeLoan processing experienceMS Office proficiencyBasic accounting skillsTen-key skillsPositive attitudeRelationship buildingEffective communicationConfidentiality

Required

High School Diploma or equivalent

2+ years of experience in making, processing, and funding consumer loans

Advanced working knowledge of consumer lending, processing, laws/regulations, DMV documentation, lending products and Visa

Experience in online data processing, and basic accounting and ten-key skills

Proficient in using all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.)

Ability to maintain a positive and professional behavior and image with credit union Members, staff, management, and board, and keep all credit union and Member information confidential

Establish and maintain effective business relationships with staff in other departments with advanced oral and written communications skills

Maintain a working knowledge of policies, procedures and related loan laws and regulations necessary to effectively perform job duties