The Westin Nashville · 13 hours ago
Human Resources Manager
Nashville, TN, US
Full-time
Onsite
Mid Level
4+ years expThe Westin Nashville is a hotel seeking a Human Resources Manager to oversee the daily activities of the Human Resource Office. This role involves managing recruitment, total compensation, and training and development while ensuring compliance with regulations and meeting the needs of associates.
Hospitality
Responsibilities
Ensuring Record Confidentiality - Respecting and complying with record confidentiality requirements
Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Partnering with Human Resources - Informing and interacting with Human Resources on employee issues as needed
Managing According to SOP's and LSOP's - Monitoring processes and evaluating information according to SOP and LSOP requirements
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Monitoring Employee Opinion Survey & Engagement Plans - Ensuring the implementation of EOS and employee engagement action plans
Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Managing Employee Orientation - Overseeing the employee orientation process, ensuring new associate's understanding of the job and reinforcing the training on the job
Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Managing Files for Current and Terminated employees - Documenting, Retaining and managing files for current and terminated employees
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time
Establishes and maintains contact with external recruitment sources, in partnership with Hewitt (e.g., state job service, local colleges, recruiting agencies, and community based organizations). Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings
Oversees/monitors candidate identification and selection process:
Partners with Hewitt to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool
Performs quality control on Hewitt’s performance of candidate identification/selection
Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications)
Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors
Prepares, audits and distributes unemployment claim activity reports to property management
Attends unemployment hearings and ensures hotel is properly represented
Ensures that department has the available resources on hand to administer benefits (e.g., Access to employee and brand specific portals, and Unemployment Cost Control)
Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture; ensures attendance by all new hires and participation of the leadership team
Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job
Coordinates enrollment for North America Lodging and regional training programs in partnership with Performance Development Manager
Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled hotel-wide meetings)
Communicates hotel rules and regulations, the progressive discipline policy, during orientation and via the employee handbook
Reviews progressive discipline documentation for accuracy and consistency. Checks for supportive documentation and is accountable for determining appropriate action
Utilizes an 'open door' policy to acknowledge employee problems or concerns in a timely manner, ensures associate issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources
Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, hotel meetings, bulletin boards, etc
Partners with Loss Prevention to conduct employee accident investigations, as necessary
Manages Workers Compensation claims to ensure appropriate employee care and manage costs. Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims
Represents Human Resources at the Hotel Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity
Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations
Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate
Communicates performance expectations in accordance with job descriptions for each position
Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time
Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act
Ensures medical records are maintained in a separate, secure and confidential medical file
Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable)
Qualification
Required
High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area
OR 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area
Writing - Communicating effectively in writing as appropriate for the needs of the audience
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Reading Comprehension - Understanding written sentences and paragraphs in work related documents
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI)
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment
Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives
Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment
Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently
Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions
Company
The Westin Nashville
Discover an enriching retreat at The Westin Nashville, nestled in the heart of Music City near Broadway and iconic attractions.
Founded in 2016Nashville, Tennessee, US
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase