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Dominium · 7 hours ago

Property Technology Enablement Specialist - Regional Office Based (Hybrid)

Dallas, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Dominium is a leader in affordable housing, seeking a Property Technology Enablement Specialist to support the implementation and adoption of EliseAi across regional portfolios. The role involves coordinating rollout schedules, providing training, and serving as the first point of contact for support tickets, ensuring effective usage of the platform.

Commercial Real EstateLeasingProperty ManagementReal Estate

Responsibilities

Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership

Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities

Tracks adoption metrics and provide coaching or follow-up training to underutilizing sites

Serves as the first point of contact for EliseAI-related support tickets within the region

Troubleshoots and resolve issues in collaboration with internal and external teams

Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement

Generates regular reports on adoption, engagement, ticket volume, and resolution times

Analyzes data to identify sites that may require additional support, training, or intervention

Shares insights with regional and centralized teams to inform strategic decisions and resource allocation

Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization

Collaborates with cross-functional teams to share feedback and contribute to platform enhancements

Qualification

Property managementTechnology enablementCustomer supportAI toolsTicketing systemsMicrosoft Office SuiteCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skills

Required

2+ years of experience in property management, technology enablement, or customer support

Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus

Strong communication and interpersonal skills with the ability to train and support diverse teams

Detail-oriented with excellent organizational and problem-solving abilities

Preferred

Experience with AI tools or property management software platforms

Benefits

Basic Life and AD&D

Employee, Spouse and Child Supplemental Life and AD&D

Short and Long-Term Disability insurance

Medical, Dental and Vision coverage

Optional Health Savings Accounts

Medical and Dependent Care Flexible Spending Accounts

Voluntary Benefits (Accident, Critical Illness, Whole Life)

Employee Assistance Program

401(K) plan

Health and Financial Wellness Programs

Paid Time Off including Paid Holidays and Floating Holidays

Paid Parental Leave

Education Reimbursement

Employee Recognition

Dominium Employee Emergency Fund

Company

Dominium

Glassdoor3.6

Founded in 1972, Dominium is a purpose-driven leader in affordable housing, dedicated to addressing the nation’s housing crisis through lasting and impactful solutions.

Founded in 1972

Plymouth, Minnesota, USA

1001-5000 employees