Gilbane Building · 6 hours ago
Operations Director
US-KY-Bowling Green
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expGilbane Building is seeking an Operations Director to manage all operations and leasing efforts of a student housing community in Bowling Green, KY. The role involves budget development, compliance management, and ensuring client satisfaction while achieving performance objectives in alignment with the university and Gilbane.
Commercial Real EstateConstructionReal Estate
Responsibilities
Ensure compliance with all agreements, leases, contracts pertaining to the facilities
Overall leadership and direction of the facilities in line with performance to KPIs
Oversee the development and manage the detailed annual operating budgets for each asset
Responsible for strategic financial decisions, including cash flow forecasting and cash flow management
Ensure that the business achieves all of its objectives, including performance standards as agreed with the University and Gilbane
Prepare all required reports for the University and Gilbane
Ensure that profitability is maximized, especially with regard to summer months
In conjunction with Gilbane and the University oversee the implementation of a detailed annual marketing plan for the promotion of the residences ensuring that the residence is promoted effectively within the University as well as to the broader community
Maintain a visible presence within the University, attending functions and establishing contacts within faculties and administrative departments
Oversee the operation, staffing, performance and development of the Property Management service delivery staff
Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity
Develop and implement the annual management plan; accomplish key performance indicators as identified by Gilbane and the Property Operating Agreement
Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity
Establish and maintain a risk and incident log for the facilities
Create and manage the capital expenditure budget in line with asset management plan and other capital expenditure demands
Effectively manage refurbishments or major special projects while minimizing impact on the on-going management of the facility
Ensure that all work orders are recorded into the work order system and close out within the prescribed timeframe
Ensure that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the residence
Develop and maintain relationships with the university at the strategic level (i.e. Executive office levels)
Be a positive role model for residents throughout the facilities
Establish positive relationships both formally and informally with the University
Establish positive relationships with creditors, suppliers and other stakeholders
Manage all Community HR issues, including recruitment, training and performance management, with Corporate HR
Be a positive role model for staff at the Community
Conduct annual and mid-year performance reviews
Know all associated legal documentation for the facility, including Management Agreements, Service Work Authorizations, Rental Agreements, etc
Handle legal matters at local level, with corporate legal counsel in support
Qualification
Required
A Bachelor's Degree in Business Administration or a related field
A minimum of four (4) years of student housing operations management experience and/or property management experience of multi-family properties
Strong interpersonal, communication and mediation skills
An understanding of Generally Accepted Accounting Principles (GAAP) and the ability to interpret rent rolls, financial statements, cash flow analysis and standard financial reports
Computer literacy with a basic understanding of word processing and spreadsheet programs (Microsoft Windows preferred)
Self-motivation, positive attitude, team player mentality and strong customer service orientation
Preferred
Competency in industry related software such as YARDI, RealPage or Entrata or equivalent is preferred
Certified Property Manager (CPM) and Accredited Residential Manager (ARM) preferred
Company
Gilbane Building
Gilbane Building Company provides a full slate of construction and facilities-related services—from preconstruction services planning and integrated consulting capabilities to comprehensive construction management, general contracting, design-build, and facility management services— for clients across various markets.
1001-5000 employees
H1B Sponsorship
Gilbane Building has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (8)
2023 (16)
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
Amazon
2022-12-19Debt Financing· $16M
Leadership Team
Heidi DeBenedetti
Chief Operating Officer
John Bonney
Vice President
Recent News
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