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Pollo Tropical · 16 hours ago

Team Leader - Boca Raton/Lake Worth

West Lakes of Boca Raton, FL

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Pollo Tropical is seeking a Team Leader in Training (TLIT) to prepare individuals for shift leadership through hands-on experience in restaurant operations. The TLIT will support daily management aspects and develop skills to lead shifts, coach team members, and contribute to a positive work environment.

Food and Beverage

Responsibilities

Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service

Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures

Support team engagement by practicing coaching, communication, and motivation techniques

Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities

Model high standards of guest service and assist in resolving guest concerns with urgency and care

Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep

Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly

Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures

Shadow leadership during team member development activities, including training and onboarding

Practice proper decision-making in high-pressure environments and develop problem-solving abilities

Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting

Follow all company policies and perform other duties as assigned

Qualification

Guest service skillsLeadership experienceFood safety knowledgeTeam engagement skillsBasic computer skillsVerbal communicationWritten communicationProblem-solving abilitiesAdaptability