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OneVision Resources · 8 hours ago

Implementation Manager

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $78K/yr

5+ years exp

OneVision Resources is a start-up focused on providing remote IT support for smart-home technology. They are seeking an Implementation Manager to lead the onboarding process for new partners, ensuring a smooth integration of their services and providing training to foster effective use of their platform.

Business Process Automation (BPA)CRMCustomer ServiceHome ServicesInformation TechnologyInternet of ThingsSaaSSmart Home

Growth Opportunities

Responsibilities

Lead new Partners through the end-to-end onboarding process, ensuring a seamless transition from the sales phase to active usage of our product. This involves fostering momentum and positivity among partners to achieve onboarding milestones and utilize the platform effectively

Coach Partners in configuring and customizing the OneVision product to meet their specific needs, including needs analysis, systems setup, user role assignment, and initial system configuration

Provide initial technical guidance to Partners, addressing technical queries, troubleshooting issues, and ensuring a solid understanding of the product's functionalities

You’ll create and deliver engaging training to our Partners during onboarding, ensuring their understanding of key processes and tools. This includes managing and overseeing our LMS (Learning Management System) for Partners

Serve as the primary point of contact for Partners during the onboarding process. Utilize your excellent communication and EQ skills to manage progress, set expectations, and coordinate efforts with internal teams, including dedicated trainers

Project management skills are vital. Effectively manage and complete on-time multiple projects simultaneously. This includes prioritizing time across multiple onboarding projects at once, aligning schedules, setting milestones, allocating internal resources, and ensuring a smooth transition from the initial setup to the training phase

Identify and address any issues or challenges that Partners may encounter during onboarding. Collaborate with internal teams, including technical support, to ensure prompt resolution

While you’ll provide engaging, clear, and actionable training to Partners during onboarding, you’ll also continue to educate new Partners on key features and functionalities of the product configuration

Create and maintain onboarding documentation, guides, and resources to support Partners. Ensure that Partners have access to clear and comprehensive materials to aid their onboarding journey. Keep your project plans and meeting notes organized and up to date in our system of record

Gather feedback from Partners about their onboarding experience. Use insights to improve processes, documentation, and overall onboarding effectiveness

Contribute to innovations in our processes, operations, tools, onboarding structure structure, and service offerings. Build Partner-facing items like presentations, project plans, data schemas, onboarding and migration guides, and success plans

Qualification

Client ImplementationTechnical AptitudeProject ManagementSaaS ExperienceChange ManagementProcess ImprovementCommunication SkillsEmotional IntelligenceTeam Player

Required

Bachelor's degree in relevant field or equivalent practical experience

5+ years of experience in onboarding, client implementation, training delivery, or consulting roles - ideally in a service-focused or SaaS organization

Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product

Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings

Excellent communication skills, both written and verbal, with the ability to convey technical and nuanced information in a clear and understandable way

Ability to digest and work through detailed, complex, and sometimes uncomfortable situations, and provide solutions in a thoughtful way

Results-driven mindset with a focus on achieving positive outcomes for Partners

High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live

A love for improving processes

A willingness to iterate daily - we really, really mean this

The ability to make informed, independent decisions juggling multiple projects and priorities

A willingness to voice your opinion and engage in thoughtful debates - may the best idea win! Check your ego at the door

A reliable work ethic and focus on delivering results, whatever it takes

A strong desire to be a team player - we are all in this together